Rechelle McArthur
Carrollton,Texas
Summary
Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner. Experienced in fast-paced environments and adaptable to last-minute changes. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Capable of quickly memorizing product details and fostering strong customer relationships.Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Intends to develop professional work experience utilizing excellent communication and time management skills. Experienced and dependable general worker with a proven track record of efficiently. Strong negotiation skills, leading to successful closure of deals and consistent growth in client base. Customer-focused individual with a passion for delivering exceptional service. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
35
35
years of professional experience
Work History
General Property & Casualty Agent
Rekerdres & Associates
Dallas, Texas
10.2023 - Current
- Performed complex calculations to determine premium costs for policies.
- Collaborated with colleagues on cross-functional teams during special projects or initiatives.
- Stayed abreast of new product offerings and industry trends to provide up-to-date advice to clients.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Implemented targeted marketing strategies to identify and attract potential clients in niche markets.
- Managed a portfolio clients, providing personalized insurance solutions based on individual needs.
- Collaborated with underwriters to assess risks and determine policy terms and premiums.
- Offered policy guidance and management to promote asset protection.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Achieved repeat business and referrals through personalized services.
- Analyzed loss trends and identified opportunities for improvement in order to reduce losses.
- Researched policy provisions and underwriting guidelines to provide accurate quotes.
Vice President
Richardson, Lines, Crum & Forster Insurance
Richardson, TX
10.2009 - 03.2018
- Formulated policies that improved operational efficiency and productivity.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Established performance standards for staff members in order to drive productivity levels up.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Delivered strategic input into business decisions and deals.
- Networked with industry contacts to gain competitive insights and inform best practices.
- Made recommendations to senior leaders on business strategy and initiatives.
- Managed annual review processes to support business functions and compliance.
- Implemented strategic offerings to enhance company's suite of products and services.
- Developed and executed strategic plans to support the vision of the organization.
- Directed business development initiatives, including analysis to update budgeting and forecasting.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Hired, trained and mentored 12 staff members to maximize productivity.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Maintained knowledge of current trends in the insurance industry through continuing education courses.
- Participated in meetings with brokers and agents to discuss new business opportunities.
- Resolved customer complaints regarding coverage
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Applied rating to encourage safe, profitable distribution of risks.
Sr Underwriter
GreatAmerica Financial Services
Richardson, Texas
10.2008 - 08.2009
- Reviewed mid-term endorsement requests for acceptability and provided instructions for processing.
- Executed sound risk and pricing decisions to achieve profitable loss ratios.
- Maintained profitable book of business with careful attention to standards.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents, or brokers.
- Conducted audit referrals to determine class acceptability and appropriateness of current exposure base.
- Collaborated with multiple agents, brokers, and partners to obtain underwriting information.
Sr Commercial Insurance
Chubb Isurarance
Dallas, Texas
02.2000 - 08.2008
- Performed regular inspections of buildings and grounds to ensure all safety standards were met.
- Maintained up-to-date knowledge of industry trends, best practices, government regulations, market conditions.
- Reviewed, evaluated and approved and declined applications for compliance with company policies and procedures.
- Collaborated with internal departments to resolve issues related to customer complaints or discrepancies in application.
- Assessed risk factors associated with policy application to determine whether they meet established criteria for approval.
- Developed and implemented strategies for mitigating risks associated with higher risk business.
- Provided guidance and assistance to junior underwriters regarding property underwriting processes and procedures.
- Documented all decisions made during the underwriting process in accordance with regulatory requirements.
- Provided technical advice on difficult cases requiring special attention or expertise.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Maintained profitable book of business with careful attention to standards.
- Used authority to decide whether to accept, reject or suggest modifications to application proposals.
- Reviewed inspections to confirm accounts written are consistent with preliminary underwriting information.
- Collaborated with multiple agents, brokers and partners to obtain underwriting information.
- Assisted marketing and sales departments by providing expertise in underwriting and related areas.
- Generated business through marketing activities to increase company's visibility.
- Executed sound risk and pricing decisions to achieve profitable loss ratios.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Gathered and analyzed information to determine risk acceptability.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Negotiated policy terms and coverage to align with company directives.
- Underwrote, managed and serviced profitable book of business.
- Entered and maintained risk information in various information systems.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Coordinated with underwriters to facilitate prompt issue resolution when problems arose.
- Provided ongoing guidance to customers regarding their current policies and helped them make informed decisions about renewals or modifications.
- Maintained up-to-date knowledge of industry trends, regulations, best practices, and emerging technologies.
- Negotiated terms of contracts with clients and insurers to secure favorable pricing and coverage.
- Educated customers on insurance policies, coverage options, and risk management techniques.
- Developed appropriate quotes based on risk information.
- Resolved disputes between clients and insurers quickly and effectively while protecting the interests of both parties.
Sr Underwriter
Crum & Forster Insurance
Plano, Texas
05.1999 - 05.2000
- Responsible for production underwriting of new and renewal book of assorted commercial business
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Used authority to decide whether to accept, reject or suggest modifications to application proposals.
- Maintained profitable book of business with careful attention to standards.
- Collaborated with multiple agents, brokers and partners to obtain underwriting information.
- Executed sound risk and pricing decisions to achieve profitable loss ratios.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
- Created action plan to handle accounts with unacceptable risk characteristics.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Liaised with field, gathering information to base and defend underwriting decisions.
- Negotiated policy terms and coverage to align with company directives.
- Underwrote, managed and serviced profitable book of business.
- Applied rating to encourage safe, profitable distribution of risks.
- Evaluated possibility of losses due to catastrophe or excessive insurance.
Sr Underwriter
CNA Insurance
Dallas, Texas
05.1996 - 08.1999
- Demonstrated ability to analyze business issues
- Answered calls, responded to emails, and spoke with clients face-
- Underwriter of Property/Casualty production of Property and
- Inland Marine commercial insurances
- Performance counsulting, designing and delivery of technical training in the zone and in HO
- Provided stakeholder feedback on training programs to development of Underwriter Associates
- Territorial Underwriter Executive of heavy contracting book of business
- Agency Management responsibility to achieve positive ROE.
Sr. Commercial Underwriter
Hanover Insurance
Richardson, Texas
08.1990 - 08.1996
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
- Attended meetings with prospective clients to discuss their needs and objectives.
- Entered and maintained risk information in various information systems.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Evaluated possibility of losses due to catastrophe or excessive insurance.
Education
Master of Business Administration - Business Management
Argosy University
Dallas, TX04.2012
Bachelor of Business Administration - Marketing
Howard Payne University
Brownwood, TX05.1982
Skills
- Multi-line underwriter of new and renewal accounts
- Customer Service
- Business Development
- Client Relationship Building
- Operations Management
- Critical Thinking
- Decision-Making
- Results-Driven
- Territory management
- Strategic planning
- Team leadership
- Marketing strategy development
- Underwriter selection
- Consultative selling
- Strong sales skills
- Risk assessment
- Multitasking Abilities
- Business planning
- Written communication
- Organizational skills
- Market services
- Manage renewals
- Problem-solving abilities
- Risk mitigation
- Adaptability and flexibility
- Client consultations
- Policy feature explanations
- Networking skills
- Quality assurance requirements
- Professionalism
- Premium calculations
- Loss coverage determination
- Risk management
- Persuasive negotiation
- Underwriting collaboration
- Adaptability
- Service oriented
- Attention to detail
- Multitasking capacity
- Policy renewals
- Interpersonal skills
- Financial acumen
Languages
Timeline
General Property & Casualty Agent
Rekerdres & Associates
10.2023 - Current
Vice President
Richardson, Lines, Crum & Forster Insurance
10.2009 - 03.2018
Sr Underwriter
GreatAmerica Financial Services
10.2008 - 08.2009
Sr Commercial Insurance
Chubb Isurarance
02.2000 - 08.2008
Sr Underwriter
Crum & Forster Insurance
05.1999 - 05.2000
Sr Underwriter
CNA Insurance
05.1996 - 08.1999
Sr. Commercial Underwriter
Hanover Insurance
08.1990 - 08.1996
Master of Business Administration - Business Management
Argosy University
Bachelor of Business Administration - Marketing
Howard Payne University
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