Darian Afroug
Fargo,ND
Summary
"Let go of who you think you're supposed to be and embrace who you are."
Overview
6
6
years of professional experience
Work History
Personal Assistant
Sherman Estates LLC
Fargo, ND
07.2023 - 01.2025
- Performed chemical tests of pool water in order to determine appropriate levels of chlorine and pH.
- Took pets to veterinary appointments when needed.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
- Updated contact lists regularly with new contact information.
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information to keep current in housing database.
- Facilitated tenant paperwork processing and verification.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Completed meal preparation for weekday breakfasts and lunches.
- Planned parties for holidays and special events.
- Weekly grocery shopping.
- Edited videos and photos.
- General cleaning of household.
- Drove children to and from playdates.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Managed clients supplement and vitamin intake.
Production Artist
Heat Transfer Warehouse
Fargo, ND
03.2022 - 05.2023
- Created new artwork for use in advertising, marketing and corporate branding projects.
- Utilized knowledge of printing standards to create high quality images.
- Developed strong working knowledge of client design specifications to enable early identification of potential issues.
- Designed packaging layouts, materials and graphics.
- Generated designs for clothing and accessories such as shirts, pullovers and bags.
- Altered existing logos, characters and other assets for different uses.
- Met tight schedules and deadlines for illustration projects.
- Used social media to promote work to target audience.
- Worked alongside entire development team in energetic and creative environment.
Customer Service Representative
Far From Normal
Fargo, ND
01.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
Temp Worker
Express Employment
Fargo, ND
10.2021 - 01.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Assistant Manager
Progressive Retail Management
Fargo, ND
04.2020 - 10.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Barista
Caribou Coffee
Moorhead, MN
09.2019 - 09.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Sales Associate
Campus Crossing - M State
Moorhead, MN
12.2018 - 03.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Associate of Applied Science -
M State
Moorhead, MN05.2020
Skills
- Networking and Relationship Building
- Artistic and Design Vision
- Creative Collaboration
- Print Media
- Project Management
- Design Mock-Ups
- Problem-solving skills
- Custom Graphics
- Marketing Videos and Photography
- Administrative Support
- Trend Research
- Graphic Design Software
- Schedule Coordination
- Design Sizing and Placement
- Aesthetic Pairings
- Pop Culture Knowledge
- Appointment Scheduling
- Child management
- Errands management
- Household oversight
- Organizing and preparing meetings
- Multitasking and organization
- Social media savvy
- Scheduling
- Flexible schedule
Languages
English
Native/ Bilingual
American Sign Language
Limited
Darija (Moroccan Arabic)
Limited
Timeline
Personal Assistant
Sherman Estates LLC
07.2023 - 01.2025
Production Artist
Heat Transfer Warehouse
03.2022 - 05.2023
Customer Service Representative
Far From Normal
01.2022 - 03.2023
Temp Worker
Express Employment
10.2021 - 01.2022
Assistant Manager
Progressive Retail Management
04.2020 - 10.2021
Barista
Caribou Coffee
09.2019 - 09.2020
Sales Associate
Campus Crossing - M State
12.2018 - 03.2020
Associate of Applied Science -
M State
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