Reda Rouadi
Lake Mary,FL
Summary
Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Class A Truck Driver, OTR
Tun express
Orlando, Florida
08.2020 - Current
- Checked vehicles to ensure that mechanical, safety and emergency equipment is in good working order.
- Managed daily logs of working hours and miles driven using electronic logging devices.
- Maintained contact with dispatch office via telephone to receive delivery instructions.
- Loaded and unloaded cargo according to shipping documents.
- Delivered goods to customers in a timely manner, ensuring accuracy when unloading cargo.
- Reported any delays due to weather, road conditions, vehicle malfunctions. to the dispatcher promptly.
- Ensured proper securement of loads before starting a trip.
- Planned routes using maps and GPS systems for efficient delivery schedules.
Front line and in-house Sales Reprensentative
Bluegreen Vacations
Orlando, USA
01.2017 - 07.2020
- Trained new employees quarterly
- Created new process and systems for increasing customer satisfaction
- Earned Top Seller for two consecutive quarters
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Achieved high sales percentage with consultative, value-focused customer service approach
- Increased territory sales by surpassing monthly goal of $150.000
- Guaranteed positive customer experiences and resolved all customer complaints
- Provided expert product and service information
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Attended industry events such as conferences, seminars.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
Rental Sales Agent
Rentmax car rental
Orlando, USA
11.2016 - 01.2017
- Excellent data entry and sales skills
- Able to work in a rotating schedule
- Able to work in a fast paced environment
- Excellent verbal and written communication skills
- Greeting customers, answering and receiving telephone calls, Assessing and processing customers' request for vehicle renting
- Responding to customer questions and complaints regarding charges and types of service
- Communicating with shuttle drivers for customers pickups
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Processed reservations for customers over the phone or at the counter.
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Checked vehicle condition both before and after rentals to ensure safety of all drivers.
Rental Sales Agent
Advantage Rental Car
Orlando, USA
12.2013 - 07.2015
- Sound understanding all rental operations
- Skilled in operating car reservation software
- Exceptional knowledge of and ability to use effective sales techniques
- Great ability to type and perform data entry accurately
- Ability to recognize the opportunity to present upgrades to customers
- Ability to demonstrate effective interpersonal communication skills
- Amazing ability to manage stressful and unusual situations while maintaining good customer relations
- Excellent ability to process all paperwork according to policies and procedures
Sales Associate
Lamborghini Shop
Orlando, USA
07.2013 - 12.2013
- Sales and provide quality customer service
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
Sales Manager
HiDow Massage
Tampa, USA
11.2011 - 06.2013
- General promotion of the products and sold all store products
- Keep track of buybacks, special orders and damaged product
- Handle customer's complaints and resolve problems
- Hire and Train new employees
- Schedule booths and flights for tradeshow
- Vast product and sales knowledge
- Tended to all employee and customer needs
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
Senior Sales Associate
Premiere Dead Sea Cosmetics
Tampa, USA
01.2010 - 10.2011
- General promotion of the products and sold all store products
- Keep track of buybacks, special orders and damaged product
- Handle customer's complaints and resolve problems
CDL -Class A Driver
United Co
Tampa, USA
01.2008 - 01.2010
- Ability to manage and plan your own time
- Understanding of laws and regulations covering licensing
- Excelled in customer care
- Ability to work long irregular hours
Education
Associate - Internet Information Security and Network
ITT Technical Institute
Tampa, FL09.2011
Skills
- Effective communication abilities
- Document Management
- Strong Work Ethic
- Customer-Oriented
- Problem-solving capabilities
- Safe Driving
Certification
Real Estate License, 05/01/17, Present
Timeline
Class A Truck Driver, OTR
Tun express
08.2020 - Current
Front line and in-house Sales Reprensentative
Bluegreen Vacations
01.2017 - 07.2020
Rental Sales Agent
Rentmax car rental
11.2016 - 01.2017
Rental Sales Agent
Advantage Rental Car
12.2013 - 07.2015
Sales Associate
Lamborghini Shop
07.2013 - 12.2013
Sales Manager
HiDow Massage
11.2011 - 06.2013
Senior Sales Associate
Premiere Dead Sea Cosmetics
01.2010 - 10.2011
CDL -Class A Driver
United Co
01.2008 - 01.2010
Associate - Internet Information Security and Network
ITT Technical Institute