ReDante Patterson
Information Technology
North Charleston,USA
Summary
Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Signal Support Specialist (25U)
Army National Gaurd
10.2019 - Current
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Improved operational readiness by providing technical assistance and training for local area networks.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
Help Desk Technician
Department Of Information Management
02.2022 - 10.2022
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Streamlined help desk processes for increased productivity and improved response times.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Improved user experience with proactive system maintenance and updates.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Walked individuals through basic troubleshooting tasks.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Education
High School Diploma -
James Island Charter High School
James Island, SC06.2019
Skills
- Incident Response
- Information Security
- Disaster Recovery Planning
- Network Administration
- Software configuration
- Multitasking
- Technical training
- Troubleshooting skills
- Mobile Device Management
- Network configuration
- Software Installation
- Routing and Switching
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Certification
- Certified Security+, CompTIA] - January 23rd 2023
Timeline
Help Desk Technician
Department Of Information Management
02.2022 - 10.2022
Signal Support Specialist (25U)
Army National Gaurd
10.2019 - Current
High School Diploma -
James Island Charter High School
- Certified Security+, CompTIA] - January 23rd 2023
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