Megan Zelaya
Houston,TX
Summary
Driven Signal Support Specialist with a proven track record to the US Army, enhancing mission command systems through expert maintenance and innovative network operations. Excelled in supervising IT service teams, demonstrating exceptional critical thinking and team collaboration. Skilled in both verbal and written communication, significantly improving customer relations and operational efficiency. Maintain reliable connectivity for 152 users and systems. Unflagging provider of 24-hour responses to emergent issues. Enthusiastically tracks network faults and eliminates malfunctioning hardware to maintain exceptional network and system uptimes. Provides extraordinary support for assets ranging from signal-level hardware to complex computer systems to LAN and WAN installations.
Overview
6
6
years of professional experience
Work History
Signal Support Specialist (25U)
US Army
04.2019 - Current
- Supervises the IT service workforce at the company level.
- Provides information systems support for Mission Command Systems (MCS), Frequency Modulation (FM) Radio Systems, Tactical Satellite (TACSAT), High Frequency (HF) radio, Internet protocol (IP) based radio systems, vehicular, and dismounted configurations.
- Performs Network Control Station and Network Management Operations for IP-based radio systems and other tactical radio communications systems.
- Configures and troubleshoots Local Area Networks and Routers.
- Performs field level unit maintenance on authorized C&E systems and COMSEC devices. Serves as an alternate COMSEC Account Manager (CAM) within units that have a documented assistant CAM position.
- Prepares maintenance and supply requests for field level signal support.
- Integrates signal systems and networks with adjacent units.
- Conducts IOM Radio Retransmission (RETRANS) operations.
- Coordinates and supervises team member activities in the construction, installation, repair, and recovery of cable and wire communications systems.
- Provides advanced-level CE and NE support for unclassified and classified systems.
- Supervises the installation, operation, and maintenance of the network and computer systems.
- Supervises direct support to end users for all CE operating systems, peripherals, and applications.
- Trains and assists less experienced Soldiers in the installation, operation, and troubleshooting of information and computer systems.
- Configures, improves performance, and tests network servers in tactical operations centers.
- Supervises and operates systems in support of digital management systems.
- Identifies potential cybersecurity risks and takes appropriate corrective and recovery actions as directed.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Maintained and distributed communications equipment valued over $1.5 million dollars while meeting expectations of senior leadership.
Administrative Manager
US Army
07.2019 - 10.2022
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Education
High School Diploma -
Madison High School
Houston, TX06.2018
Skills
- Verbal and Written Communication
- Signal Training
- Information Management Network Operations
- Customer Relations
- Critical Thinking
- Attention to Detail
- Team Collaboration
- Incident Response
- Tactical Operations Support
- Personnel Management
Additional Information
Clearance Level: Top Secret/Sensitive Compartmented Information
Languages
Spanish
Native or Bilingual
Timeline
Administrative Manager
US Army
07.2019 - 10.2022
Signal Support Specialist (25U)
US Army
04.2019 - Current
High School Diploma -
Madison High School