Redeit Ketsela

• Provided timely and effective technical assistance to city employees through ticketing system
• Diagnosed hardware and network issues using troubleshooting techniques
• Implemented widespread deployments of new software and hardware throughout city buildings
• Trained end users to utilize digital tools for maximizing productivity

• Customized lesson plans subjective to each student while assessing their growth levels per subject

• Designed strategic study tools to drive learning abilities for children age ranged K-12

• Provided test prep guides which resulted in higher test scores among 100% of students

• Collaborated with lead teachers to design lesson plans personalized for different age groups and stages of development.
• Abided by safety and guidelines to create a sanitary and organized learning environment
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.