Summary
Overview
Work History
Education
Skills
Timeline
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Redell Brooks

Petersburg,VA

Summary

Professional with strong background in asset protection. Skilled in risk assessment, surveillance, and loss prevention strategies. Known for effective team collaboration and adaptability to changing needs. Reliable in delivering results through keen attention to detail and excellent problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Asset Protection Associate

Walmart Distribution
10.2017 - Current
  • Patrolled warehouse departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor warehouse activities and detect possible security and safety incidents.
  • Collaborated with management to develop targeted action plans addressing high-risk areas and items.
  • Conducted daily floor walks to identify potential security risks, enhancing overall safety.
  • Maintained detailed records of all incidents involving asset loss or shrinkage, and safety incidents supporting data-driven decision-making for future prevention efforts.

Cashier

Wendey's
04.2017 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Call Center Representative

General Dynamics
02.2017 - 04.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Picker Packer

Amazon
06.2016 - 09.2016
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.

Education

High School Diploma -

Prince George Highschool
Prince George, VA
06-2015

Skills

  • Detail Oriented

  • Inventory Control

  • Integrity and Trustworthiness

  • Customer Support

  • Policy Enforcement

  • Emergency Response Planning

  • Incident Reporting

  • Report writing abilities

  • Surveillance techniques

  • Reliability

  • CCTV Monitoring

  • Property damage investigation

Timeline

Asset Protection Associate

Walmart Distribution
10.2017 - Current

Cashier

Wendey's
04.2017 - 12.2017

Call Center Representative

General Dynamics
02.2017 - 04.2017

Picker Packer

Amazon
06.2016 - 09.2016

High School Diploma -

Prince George Highschool

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Redell Brooks