Rachel Diener
Grand Rapids
Summary
Customer-centered Library Assistant successful at working with a diverse community and thrives on delivering top notch service. Knowledgeable in circulation procedures, library policies, reader's advisory, and event outreach. Offers successful career history on comprising more than 7 years.
Overview
8
8
years of professional experience
Work History
Librarian Assistant
Grand Rapids Public Library
07.2021 - Current
- Welcomes/assists with patrons regarding library cards, holds, interlibrary loans, returned and lost books, and check-outs.
- Leads/assists with upcoming programs such as storytime, summer reading program, library tours, and outreach events.
- Collaborates with library team on organizing, displaying, and team building projects.
Assistant Librarian
Kent District Library
11.2017 - 02.2021
- Processed library cards, hold requests, and coordinated interlibrary loans.
- Managed flow of incoming and outgoing items related to library's collection.
- Set out monthly book displays on various topics.
Reference Desk Assistant
Grand Valley State University
11.2018 - 02.2020
- Supervised student workers while answering library-relations questions and concerns through phone, email, and instant message.
- Assisted user experience librarians with overflowing projects.
Education
Bachelor of Arts - Creative Writing
Saginaw Valley State University
University Center, MIHigh School Diploma -
Tawas Area High School
Tawas City, MISkills
- Attention to detail/organization
- Collaboration
- Evergreen/Sierra database
- Reader's advisory
- Ability to adapt
- Public service orientation
- Interlibrary loan
- Library outreach
- Electronic resources
- Written and oral communication
Timeline
Librarian Assistant
Grand Rapids Public Library
07.2021 - Current
Reference Desk Assistant
Grand Valley State University
11.2018 - 02.2020
Assistant Librarian
Kent District Library
11.2017 - 02.2021
Bachelor of Arts - Creative Writing
Saginaw Valley State University
High School Diploma -
Tawas Area High School
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