Rediwan Musa
Cambridge,MA
Summary
Proactive driver with extensive experience as an Uber Driver, CDL Truck Driver, Taxi Driver, and Parking Attendant, known for strong communication and customer service skills. Expert in vehicle maintenance, route planning, and passenger safety. Committed to delivering efficient and safe transportation services while fostering positive passenger relationships.
Overview
13
13
years of professional experience
Work History
Uber Driver
Uber And Lyft
08.2022 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
CDL Truck Driver
Jfro Trucking
08.2020 - 07.2022
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
Uber Driver
Uber And Lyft
01.2016 - 07.2020
- Followed company guidelines and policies when interacting with passengers.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Taxi Driver
Boston Cab
04.2013 - 12.2015
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Parking Attendant
Standard Parking
05.2011 - 03.2013
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Monitored parking space availability to direct customers to open spots quickly.
Education
Electronics Maintenance - Technician
Sat Com Technology Institute
Addis Ababa , Ethiopia 02.2010
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Vehicle Maintenance
- Local knowledge
- Route Planning
- Time Management
- Fuel Efficiency
- Passenger Safety
- Traffic Laws and Regulations
- [State] Driver's License
Timeline
Uber Driver
Uber And Lyft
08.2022 - Current
CDL Truck Driver
Jfro Trucking
08.2020 - 07.2022
Uber Driver
Uber And Lyft
01.2016 - 07.2020
Taxi Driver
Boston Cab
04.2013 - 12.2015
Parking Attendant
Standard Parking
05.2011 - 03.2013
Electronics Maintenance - Technician
Sat Com Technology Institute
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