Redmond De Guzman
Summary
Specializes in Administrative duties and providing exceptional customer service. Prioritizes in multitasking clerical work in a fast pace environment while keeping a positive attitude while staying professional and productive.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Office Assistant 1
NYS Thruway Authority
01.2026 - Current
- Provide administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Data entry for daily tasks to make sure everything is tracked accordingly such as daily employee work plans, expense reports, and material and vehicle codes that department uses.
- Answering inquiries through communication through phone calls and emails both internally and externally.
- Timekeeping - Keeping track of employee punch in’s and accruals and entering time off when requested through UKG.
- Monthly Inspections- Checking on fuel sites to make sure there is no leaks and that is ready for use.
Omni (Order Fulfillment)
Kohls
01.2022 - Current
- Order Fulfillment in online orders.
- Handling two types of order BOPUS ( Buy Online and Pickup in Store) and SFS (Ship From Store).
- Locating items in highly timed manner so it can be ready for customer pickup or shipped to home.
- Process incoming orders and inventory that originate from warehouse or external locations.
- Packing ready to process items so it is ready to be shipped out via UPS or USPS.
- Keeping up with inventory and keeping record - boxes, labels, and additional fulfillment supplies.
- Answering customer inquires on the status of their orders that are either in fulfillment, ready to be shipped or picked up.
Route Coordinator
Culligan of Rockland
10.2024 - 10.2025
- Coordinate Routes for water and salt deliveries throughout the Rockland County Area.
- Daily use of spreadsheets to have daily routes ready to go for salt and water deliveries.
- Extensive problem solving to help customers with orders, billings, and deliveries.
- Schedule deliveries for salt, water, and service appointments.
- creating work orders for any deliveries or services to process for drivers, technicians, billing and for record keep.
- Following up on new and existing customers on any questions or service they may require.
- Customer setup and editing in IFS system main hub.
- Closing work orders so that it is fully processed across all systems.
- Process payments online through checks and credit card payment.
- Familiarization with Culligan water systems to have a understanding on how to help customers that are looking to purchase or schedule service.
Receptionist
Control Associates Inc
09.2023 - 07.2024
- Supervise all aspects of front desk reception are assisting internal employees and external customers.
- Data entry into main hub IFS and Microsoft Excel.
- Management of inventory - office supplies, business cards, and any additional office needs.
- Arrange catering for company meetings and events.
- Perform routine clerical duties with mailing, copying, faxing, and scanning.
- Distribute customer invoices via mail and email.
- Organizes multiple company wide events to help with team morale and productivity.
- Coordinate schedules for upper management and reservation of time slots and meeting rooms.
- Help with operations supervisor in scheduling installations and repairs for any office equipment and amenities.
- Assists with promotion of company events in creating flyers and t shirts through CANVA and Adobe Suite.
Omni Area Supervisor
Kohls
10.2022 - 01.2023
- Oversees entire Omni department.
- In charge of leading current and training new associates.
- Assigning each associate with specific task under store manager in what is needed for the day.
- Keeping numbers consistent with low order cancellation rate.
- Demonstrate excellent leadership capabilities in order to establish consistency in productivity.
- Working under tighter deadlines with a heavier workload.
- In charge of back stocking new inventory so that it will be ready to go for sale.
- Answer customer calls regarding status of an order or if item is in stock.
Sacristan
St. Anthony
01.2016 - 01.2019
- In charge of Church setup for mass throughout the day.
- Able to provide smooth transition between each mass time that everything is clean from the previous onto the new.
- Keep up with Stock of Church inventory and supplies.
- Full cleanup at the end of the day as well as locking up for the night.
Cashier
Kohls
08.2015 - 08.2018
- Point of Service for customers regarding a transaction.
- Resolving any customer issues in a professional and deescalating manner.
- Provide excellent customer service while promoting in store sales.
- Entice of company programs with the kohls card and rewards program to help customer with savings and keeping their satisfaction.
- Always provides a smile to promote a friendly and welcoming environment.
Education
Bachelors - Communication Digital Design and Media
College of Staten Island
08.2019 - 05.2022
Associates -
Rockland Community College
08.2016 - 05.2019
H.S. Diploma -
Albertus Magnus High School
Skills
- Data Entry
- IFS
- UKG
- Microsoft Office
- Google Suite
- Windows Operating System
- Phone etiquette
- Emails
- Presentations
- CRM
- Customer Service
- File Management
- Expense Reporting
- Multitasking
- Mail Distribution
- Invoices
- Calendar Management
- Supply Replenishment
- Online order Fulfillment
- Leadership
- Meeting Deadlines
- CANVA
- Adobe Suite
Timeline
Office Assistant 1
NYS Thruway Authority
01.2026 - Current
Route Coordinator
Culligan of Rockland
10.2024 - 10.2025
Receptionist
Control Associates Inc
09.2023 - 07.2024
Omni Area Supervisor
Kohls
10.2022 - 01.2023
Omni (Order Fulfillment)
Kohls
01.2022 - Current
Bachelors - Communication Digital Design and Media
College of Staten Island
08.2019 - 05.2022
Associates -
Rockland Community College
08.2016 - 05.2019
Sacristan
St. Anthony
01.2016 - 01.2019
Cashier
Kohls
08.2015 - 08.2018
H.S. Diploma -
Albertus Magnus High School