Redonna Ray
Huntsville,TX
Summary
Results-driven technical writer with extensive experience in creating comprehensive software and hardware documentation, including training materials, within Agile and Waterfall frameworks. Expertise includes system management and cloud services documentation, particularly in big data and AI technologies. Recognized for exceptional organizational and planning abilities, along with a commitment to continuous process improvement and goal achievement. Detail-oriented in data analysis to ensure accuracy throughout all writing stages, demonstrating strong problem-solving skills to navigate challenges and implement effective solutions.
Overview
38
38
years of professional experience
Work History
Principal User Assistance Developer
Oracle
04.2022 - Current
- Developed, maintained, and published end user documentation for OCI Big Data and AI services.
- Analyzed complex technical and functional specifications to determine documentation requirements.
- Collaborated with Program Managers, SMEs, and other teams to understand new program features and updates, enhancing customer technical documentation.
- Managed JIRA tickets for all documentation related tasks for my services.
- Worked with small teams to collaborate and cross-train on service documentation.
- Monitored documentation publication deadlines, ensuring alignment with General Availability deadlines.
- Utilized Git and BitBucket for version control, ensuring documentation accuracy and consistency.
- Leveraged Confluence for team collaboration, improving project tracking and internal training material development.
Sr. Technical Writer
Aerotek – Worked remotely
08.2021 - 04.2022
- Contracted with Poly Inc. to enhance technical documentation for the Poly Voice team, ensuring clarity and usability.
- Utilized DITA XML tools like Oxygen and Vasont for task-based writing, improving documentation quality and consistency.
- Collaborated with cross-functional teams to gather insights on new features, leading to timely updates in customer documentation.
Sr. Technical Writer
Aquent Studios – Worked remotely
10.2021 - 01.2022
- Contracted with Hewlett Packard Enterprise, creating new content and editing existing content for HPE Storage products.
- Researched, wrote, edited, and proofread code in XML documentation, including user guides, installation guides, and release notes, according to DITA standards.
- Used SDL Tridion, Oxygen, and Adobe Acrobat DC to create documentation.
Technical Writer
Microsoft
04.2021 - 06.2021
- Contracted with Microsoft to create new content and edit existing content for the Microsoft Your Phone app.
- Project collaboration using Azure DevOps.
- Created and edited XML support content using C3.
Content Developer
Marriott
12.2020 - 02.2021
- Contracted with Marriott to map and audit Asian and Americas hotel property images to matching room type.
- Collaborated with mapping, tagging, and auditing teams using Salesforce.
Proofreader
Anthem Insurance
08.2020 - 11.2020
- Contracted with Anthem Insurance to proofread Medicare New Enrollment documentation for accuracy in English, Spanish, and Chinese.
- Collaborated with team members.
Technical Writer
Hewlett Packard Enterprise
05.2015 - 11.2020
- Contracted with Hewlett Packard Enterprise, documenting software and hardware for HPE ProLiant Servers, HPE Superdome Flex Servers, HPE server storage, and HPE Edgeline IoT systems.
- Created mobile landing pages.
- Documented Cloud-based and AI applications (5 years).
- Researched, wrote, edited, and proofread code in XML documentation.
- Attended project reviews and meetings with managers and R&D teams to determine documentation assignments for the documentation team.
- Collaborated with HPE project managers and R&D teams to understand new software features to update or create new customer technical documentation in both Agile and Waterfall environments.
- Created and maintained project delivery and content folder in different Content Management Systems, including topics, images, project maps, common content, and other project-specific content, following HPE Guidelines. (DITA/SDL five years and Vasont three years)
- Maintained end-user documentation; online help, user guides, release notes, and privacy statements authored in XMetaL and Arbortext Editor.
- Trained writers on all processes for current projects.
- Responsible for Quality Assurance and Editing of all documentation on current projects.
- Maintain weekly, monthly, and yearly progress reports for the HPE program manager.
- Migrated existing projects from Vasont to SDL Tridion Docs.
- Wrote following DITA standards, Information Modeling, and Topic writing.
Technical Lead Writer
Integrity International – Worked remotely
01.2001 - 04.2013
- Attended project core team, Plan of Record and ERD meetings, Spec reviews, and bug meetings to determine documentation assignments for the documentation team.
- XIDI expert, providing technical assistance to other writers and creating new modules as needed.
- Vasont/Arbortext Editor liaison for Integrity International.
- Determined percentage of change for all documents, from release to release, by researching planned changes and new features being implemented.
- Determined project workload.
- Researched, wrote, edited, formatted, and maintained online help files, user guides, release notes, and readme files authored in RoboHelp, Arbortext Editor, XMLSpy, and Oxygen that require the use of tags and elements.
- Created help files in XML code for ease of integration into the software.
- Checked in online help files through Tortoise SVN Content Management System and were part of the nightly software build and integrated with the software program. (Nine years)
- Used the XIDI Ant Farm to create output documents (HTML, PDF, and other output formats) from XML source documents.
- Created topic templates.
- Performed content optimization and text.
Technical Consultant
PricewaterhouseCoopers
09.1998 - 01.2001
- Y2K Coordinator for the Houston office (over 1500 employees). Researched, wrote, edited, and formatted the Y2K Readiness Manual, which included possible scenarios, problem-solving steps, and numerous lines of contact charts.
- Help Desk Support for customers on location and at remote locations with hardware and software related issues.
- Backup NT administration, which included requesting new accounts, managing local groups and monitoring systems using Compaq Insight Manager.
System Support Specialist
Texas Department of Criminal Justice
09.1987 - 09.1998
- Researched, wrote, edited, and formatted software user training manuals for internal employees.
- Developed mainframe application and PC version using dBase IV and WordPerfect. Wrote user and program documentation.
- Developed LAN application using dBase IV and WordPerfect. Wrote user and program documentation.
- Novel network administration.
- Supervised technical support staff.
Education
Bachelor of Business Administration - General Business Administration
Sam Houston State University
01.1987
Skills
- Proficient with Oxygen
- Skilled in using Arbortext Editor
- C3 experience
- DITA authoring expertise
- Proficient in SDL Tridion Docs management
- JIRA issue tracking
- Experience with Azure DevOps tools
- Experience with Salesforce
- Bitbucket repository management
- Screen capture expertise
- SolidConverterPDF
- Cloud-based documentation
- Experience writing docs in XML
- Acrolinx content optimization
- Experienced with Slack communication
- Git repository management
- Proficient in Confluence
- Effective problem resolution
Timeline
Principal User Assistance Developer
Oracle
04.2022 - Current
Sr. Technical Writer
Aquent Studios – Worked remotely
10.2021 - 01.2022
Sr. Technical Writer
Aerotek – Worked remotely
08.2021 - 04.2022
Technical Writer
Microsoft
04.2021 - 06.2021
Content Developer
Marriott
12.2020 - 02.2021
Proofreader
Anthem Insurance
08.2020 - 11.2020
Technical Writer
Hewlett Packard Enterprise
05.2015 - 11.2020
Technical Lead Writer
Integrity International – Worked remotely
01.2001 - 04.2013
Technical Consultant
PricewaterhouseCoopers
09.1998 - 01.2001
System Support Specialist
Texas Department of Criminal Justice
09.1987 - 09.1998
Bachelor of Business Administration - General Business Administration
Sam Houston State University
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