Sarah Hemmings
Concord,NH
Summary
Senior technical writer specializing in enterprise cloud software for clinical research and life sciences. Experienced in leading documentation for complex platforms, driving structured authoring, and partnering with product, development, and design to deliver quality, user-focused content. Proven track record of improving documentation standards, release readiness, and Help Center architecture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior User Assistance Developer
Oracle Life Sciences
Burlington, MA
02.2021 - Current
- Leads and facilitates successful major, minor, and patch releases for Oracle Clinical One Cloud Service through cross-functional collaboration.
- Delivers accurate, high-quality documentation by researching enhancements, collaborating with SMEs, and incorporating customer, cross-functional, and peer review feedback.
- Leverages both internal and external AI tools to support and accelerate product research and documentation development.
- Consistently designs and maintains the Clinical One Cloud Service Help Center, ensuring users have a clear, accessible resource for product documentation.
- Proactively applies DITA and internal style standards to maintain accuracy, consistency, and compliance across all deliverables.
Technical Co-op
Oracle Health Sciences
Burlington, MA
01.2020 - 02.2021
- Conducted usability research while gaining knowledge of the lifecycle of investigational products and clinical trials; presented findings to the development team.
- Individually transferred material from numerous deliverables into the assigned authoring tool while adhering to standard DITA principles.
- Provided feedback to team members for their content and facilitated efficiency for multiple projects while helping the team meet deadlines.
- Adapted to working remotely under Covid-19 circumstances with an international team.
Education
Bachelor of Science - Psychological Science
Fitchburg State University
Fitchburg, MA05.2020
Skills
- DITA
- Oxygen XML Editor
- SDL
- OAKF
- Confluence
- JIRA
- Apex V3
- Generative Chat (Oracle)
Technical Writing & Tools
- Agile
- Release documentation
- Cross-functional collaboration
- Usability research
- Information architecture
- Enterprise Cloud software
- Clinical trials / Life sciences
Methods & Processes
Domain & Technical Knowledge
Websites
Certification
- Information Mapping (08/2022 - Present): Certified as an Information Mapping Professional who understands the fundamental principles and concepts of the Information Mapping method.
Timeline
Senior User Assistance Developer
Oracle Life Sciences
02.2021 - Current
Technical Co-op
Oracle Health Sciences
01.2020 - 02.2021
Bachelor of Science - Psychological Science
Fitchburg State University
INTERESTS
- 13+ Years Violin
- 20+ Years Soccer
- Physical fitness and wellness
- Museums
- Music
- Painting
- Cyberpsychology
- Forensic Psychology
- User Experience
- Coffee