Dedicated professional with strong customer service skills in retail and healthcare settings. Experienced in appointment scheduling, patient intake, and HIPAA compliance. Committed to enhancing patient care and customer interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ecommerce shopper & Cashier
Stop and Shop Supermarket
Queens
02.2024 - Current
Guided customers to grocery items, enhancing shopping experience.
Curated grocery items based on customer preferences, fulfilling orders effectively.
Volunteer
High School Medical Office
Queens
09.2024 - 05.2025
Gained firsthand experience in a healthcare setting, supporting professionals in patient care and administrative tasks.
Assisted in educating immigrant students and their families about New York's immunization requirements, using tools like Google Translate to overcome language barriers.
Developed communication skills and gained insight into the roles and responsibilities of healthcare providers.
Sale Associate
Champs Sports
Queens
12.2023 - 01.2024
Assisted customers in selecting athletic footwear and apparel, ensuring satisfaction and informed choices.
Organized merchandise displays to create an appealing shopping environment and facilitate product access.
Processed customer transactions with accuracy and speed, contributing to a positive customer experience in a high-traffic retail setting.
Barista
Chai Wala
Queens
08.2022 - 02.2023
Helped customers in menu selections and provided tailored recommendations to increase satisfaction.
Prepared a variety of tea and coffee beverages for customers.
Coordinated with team members to facilitate smooth service flow and improve overall efficiency.
Handled cash transactions and processed payments accurately.
Ensured cleanliness and organization of work area and equipment to enhance customer experience.
Education
Bachelor of Science - Radiologic Sciences
St. Francis College
Brooklyn, NY
07-2029
Certification of Completion - Clinical Medical Assistant Program
Stepful
10-2025
High School Diploma -
John Bowne High School
Flushing
07-2025
Associate of Science - Health Sciences
St. Francis College
Brooklyn, NY
05-2026
Skills
Medical terminology
Billing and coding
Insurance verification
Patient intake and history
Appointment scheduling
HIPAA compliance
Front desk/reception
Data entry
Microsoft Excel
Customer service
Team collaboration
Certification
Stepful Clinical Medical Assistant Certified
Timeline
Volunteer
High School Medical Office
09.2024 - 05.2025
Ecommerce shopper & Cashier
Stop and Shop Supermarket
02.2024 - Current
Sale Associate
Champs Sports
12.2023 - 01.2024
Barista
Chai Wala
08.2022 - 02.2023
Bachelor of Science - Radiologic Sciences
St. Francis College
Certification of Completion - Clinical Medical Assistant Program