Reece Gopaul

• In addition to the below General Manager role as a TGM, I am responsible for training external talent in the market, following the company's training programs. 5 weeks for an AGM, and 6 weeks for a GM.
• As a market leader, I am a resource for other General Managers in our district and region.
• Collaborated with leadership to identify training needs and objectives for each MIT.

• Owns Restaurant performance, including guest experience, team development and operational results.
• Leads a high-performing team to deliver exceptional guest experiences and operational excellence.
• Proficient in back-of-house systems, P&L management and performance reviews.
• Strong conflict-resolution skills and clear verbal and written communication.

• Company Manager who supported 2 Locations Shakopee and Burnsville.
• Ran daily operations with Key leaders in each store along side the Franchisee owner.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained and mentored employees on service standards.

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Entered time and attendance logs in preparation for payroll.

Cross Trained in Coffee & Bagels, Bruegger's Bagels and Einstein Bro's Bagels. Knowledge of Store level operations for all 3 Brands in market.

Oversee all operations

Accountable for key store metrics daily, weekly and monthly.

Ordered and receive truck delivery twice a week.
Monthly inventory of all items.
Running BOH and FOH shifts.

Oversaw all store operations.
Created a culture that fostered a healthy work environment.
Maintained budgets, R&M and smallware orders, Sales attainment, labor goals.
Called for repairs as needed with supervisor knowledge.
Scrubbed P&L monthly with Area manager.
Product and smallware ordering.
Received and entered payables.
Hired,orientated, retained talent.
Trained shift managers.
Inventory weekly and monthly entire store on hand.
Successfully executed marketing updates for P.O.P and menu roll outs nearly monthly.

Various Titles held at Arby's in my Tenure. Most time as an Assistant manager.

Average Volume of sales was over 1.2 Million a year and worked in a New remodel store in 2015 that did 2 million in gross sales.

Tasks included all positions in back of house. Prepping,working the line,grill,fryer and expo dishes and any cleaning duties.