Reece Hoflund
Cheyenne,WY
Summary
Over 6 years of experience as a nuclear electronics technician. Highly trained and extremely versatile with a documented record of success as independent problem solver and team leader who thrives in a high stress, high-tempo environment. Experienced in nuclear reactor operations and the troubleshooting, maintaining, repairing, and testing of critical electronic equipment used to provide reactor safety. Troubleshoot and repair electronics to the component level. Extensive experience in planning, coordinating, execution and tracking of planned maintenance. Over 2 years of network administration with experience in network monitoring and troubleshooting. Over 1 year of PC technical support directly assisting users with technical problems. A year as a Unified Communications Engineer, deploying and troubleshooting phone systems, nurse call, overhead paging, and cable TV. Quick learner with a desire to learn high-performance computing environments and networking technologies.
Overview
11
11
years of professional experience
Work History
Unified Communications Engineer
Cheyenne Regional Medical Center - West Campus
04.2024 - Current
- Provisioned and troubleshot phones through the use of CUCM, JAMF, and Intune.
- Configured the Intune environment for over 500 mobile devices.
- Installed and troubleshot Baxter Nurse Call devices, including network switches.
- Maintained 99% cable TV uptime for patient satisfaction.
- Deployed and troubleshot overhead paging systems.
- Configured and installed Cisco Room Kits for staff meetings in auditoriums.
- Conducted research into emerging technologies that could be used in future projects.
- Collaborated with vendors and internal teams to resolve networking and system issues efficiently.
PC Tech I
Cheyenne Regional Medical Center - West Campus
10.2022 - 04.2024
- Assess customer needs to determine best solutions for computer and telecommunications problems.
- Configure user accounts in accordance with company policies and procedures.
- Provide remote support to customers using a variety of remote access tools.
- Resolve printer-related issues by troubleshooting both the printer itself and associated connections.
- Assist with training users in the use of various telecommunication devices and applications.
- Analyze e-mail tracking logs and route malicious e-mails appropriately.
Network Administrator
Navy
01.2018 - 01.2020
- Provided basic and in-depth administration and maintenance of shipboard propulsion plant Local Area Network (LAN)
- Managed and maintained internal site networks to include but not limited to Active Directory management, server and database backup and administration, server, and client administration
- Conducted first-level network software and hardware troubleshooting and corrective actions
- Experienced in IT and customer service support, using professional communication to ensure all user and administrations concerns are resolved in a satisfactory manner
- Ran a network of 20+ VMs maintaining a 99% uptime
- Organized, managed, and supervised day to day network operations by documenting/reporting any anomaly and executing resolutions
- Provided remote and on-site technical support for issues ranging from portal account lockouts to data recovery from backups
- Monitored and maintained security compliance of over 300+ clients and 20+ servers for naval nuclear reactor networks.
Reactor Operator/Shutdown Reactor Operator
Navy
01.2014 - 01.2020
- Responsible for ensuring the safe operation of the Propulsion Plant
- Provided continuous monitoring and issued orders in accordance with approved procedures to ensure continuous power, propulsion and launch capabilities for nuclear powered surface ships
- Operated nuclear power reactors in accordance with established procedures to provide power, propulsion, and steam to the ship
- Dispatched and performed orders of approved procedures during more than 25 start-up or shut-down evolutions
- Performed fault troubleshooting and repair in accordance with approved troubleshooting methods on mission critical equipment
Education
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland
10-2023
Navy
Skills
- Antivirus and Security: McAfee server (HBSS), Symantec Antivirus, Dell Data Protection and Encryption server (DDPE), Roxio, FortiGate 1240B firewall configuration and installation, KG-175D and Classic
- Backup: Raid server NETapp, SQL server, ORACLE server
- Switches & Routing: Cisco router network and management, Acatel OS6900\OS6850, Blackbox media converters and switching
- Patch Management: WSUS
- Mobile Devices: iPhones, Cisco Phones, Panasonic Toughbook series (tablet and laptop) CF-54,53, FZ-G1, Dell desktop and laptop management
- Other server management: CUCM, JAMF, Exchange, Print server, Linux Redhat, IIS, Domain controllers, Radius, Network monitoring system using solar winds, NESSUS, WSUS, SCOM, File transfer service, Windows Server 2008 and Windows cluster manager
Timeline
Unified Communications Engineer
Cheyenne Regional Medical Center - West Campus
04.2024 - Current
PC Tech I
Cheyenne Regional Medical Center - West Campus
10.2022 - 04.2024
Network Administrator
Navy
01.2018 - 01.2020
Reactor Operator/Shutdown Reactor Operator
Navy
01.2014 - 01.2020
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland
Navy
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