Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Reece McConnell

5622 Fox Ridge Dr. Clarkston

Summary

Organized, dependable, and ambitious candidate successful at managing multiple priorities with a positive attitude. A creative thinker that enjoys being personable with clients and coworkers. Has the willingness to take on added responsibilities to meet goals. Detail-oriented team player with strong organizational skills and is able to handle multiple requests simultaneously with a high degree of accuracy. Seeks to maintain a full-time position that offers professional challenges utilizing interpersonal and problem-solving skills. I enjoy being around people and feel that I would excel at a career in the sales industry.

Overview

8
8
years of professional experience

Work History

Persona IQ | Customer Success and Account Manager

Zimmer Biomet
08.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts over multiple states, ensuring timely communication and effective problem resolution.
  • Provides in-field technical problem solving support to regional customers and stakeholders.
  • Support Persona IQ market implementation and will provide assistance to patient, surgeon, care team customers, and sales team by providing support for My mobility and Persona IQ.
  • Aim is to exceed our customer's expectations by handling appointments with care, asking the right questions to enhance our customer experience, and providing prompt follow up of recommendations as well as solutions.
  • Problem solve and troubleshoot for Persona IQ adoption issues.
  • Support external patient customers / end-users in the delivery and use of technology solutions.
  • Identify post op data transmission issues and proactively work to identify root cause and resolve the issues.
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Provide training and education to the sales teams regarding the appropriate utilization of Persona IQ, MyMobility, and associated technology.
  • Help update and design more optimized process for PIQ implementation.

Brand Specialist

U.S. Petroleum Partners And Oakland County Fuels
02.2022 - 08.2023
  • Manage and maintain strict brand standards for roughly 150 company owned gas stations in addition to wholesaler gas stations of multiple brands such as: ExxonMobil, Shell, Sunoco, and Citgo branded stations.
  • Cultivate and preserve relationships with owners and dealers of company stations, as well as executives, to help create positive brand experiences and retain clients.
  • Execute and implement various plans and operations in conjunction with coworkers across different departments.
  • Understanding of a multitude of technical based machines that help operate gas stations.
  • Diagnose dealer and wholesaler issues and determine root cause of problems to resolve product or service complaints, both directly and with supervisor approval.
  • Provide internal and external clients first-rate customer service to maximize satisfaction and business success.
  • Participate in team meetings and training sessions to stay informed about product updates and changes.
  • Oversee and coordinate any maintenance and upgrade requirements at company owned stations with third party vendors.

Residential Mover

The National Moving Company
05.2021 - 02.2022

Car Wash Employee

Mr. C's Car Wash
05.2021 - 08.2021

Construction, Skilled Laborer

Heron Contracting LLC.
05.2020 - 08.2020
  • Meticulously performed a variety of skilled construction related tasks including laying and finishing concrete, building concrete forms, constructing trenches, and creating retaining walls.

Valet Manager

The National Valet
06.2018 - 02.2020
  • Provided professional customer service to help maximize customer/member experience through well thought out logistical planning and execution.

Valet Manager and Outside Golf Attendant

The Wyndgate Country Club
04.2018 - 08.2018

Valet Attendant

Oakhurst Golf And Country Club
04.2017 - 08.2018

Shopping Cart Attendant

Meijer
05.2016 - 08.2016

Education

Bachelor of Business Administration - Minor in Finance

Southern New Hampshire University
Hooksett, NH
07.2023

Skills

  • Enjoys working with others and in team settings
  • Effective customer communication
  • Interpersonal communication skills
  • Extensive customer service experience
  • Performs well under stress and in demanding environments
  • Able to grasp new concepts quickly
  • Self-motivated and conscientious worker
  • Analytical thinker

References

  • Dr. Jaron Thomas, Au.D. CCC-A Doctor of Audiology

         Email: jaron.thomas@hearusa.com

         Phone Number: 817-521-9224


  • Steve Harms, Former VP of Sales for the Detroit Tigers

         Email: steve.harms@rocketmail.com

         Phone Number: 248-766-8938


  • Laurino Scafone, Owner of The National Valet and The National Moving Company

         Email: Lscafone@comcast.net

         Phone Number: 248-863-7140


  • Taylor Heron, Owner of Heron Contracting

         Email: theron@heroncontracting.com

         Phone Number: 248-978-7775


  • Raymund Macksoud, Vice President of Talent Aquisition for Rocket Central

         Email: raymacksoud@rocketcentral.com

         Phone Number: 586-722-3109

    

Timeline

Persona IQ | Customer Success and Account Manager

Zimmer Biomet
08.2023 - Current

Brand Specialist

U.S. Petroleum Partners And Oakland County Fuels
02.2022 - 08.2023

Residential Mover

The National Moving Company
05.2021 - 02.2022

Car Wash Employee

Mr. C's Car Wash
05.2021 - 08.2021

Construction, Skilled Laborer

Heron Contracting LLC.
05.2020 - 08.2020

Valet Manager

The National Valet
06.2018 - 02.2020

Valet Manager and Outside Golf Attendant

The Wyndgate Country Club
04.2018 - 08.2018

Valet Attendant

Oakhurst Golf And Country Club
04.2017 - 08.2018

Shopping Cart Attendant

Meijer
05.2016 - 08.2016

Bachelor of Business Administration - Minor in Finance

Southern New Hampshire University

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Reece McConnell