Reece Stuart
Spartanburg,SC
Summary
Experienced team leader with a passion for building strong relationships and a proven track record in sales, employee retention, and top talent recruitment. Excels in deadline-driven environments, consistently achieving targets and maintaining composure under high-stress situations.
Overview
7
7
years of professional experience
Work History
Unit Manager
Waffle House, Inc.
10.2023 - Current
- Conducted interviews, hired, onboarded, and trained hourly associates according to system standards
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Created weekly schedules for 3 shifts, 7 days a week, 365 days a year.
- Analyzed comparison reports as well as profit & loss reports in order to develop plans of action based on areas that required attention (i.e. Food cost, operating costs, training, overtime)
- Handled all cash within the business, and performed daily cash audits and bank deposits
- Worked in production daily, driving standards and leading a team of hourly associates to meet company expectations
- Resolved all formal customer complaints via phone calls
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Shift Supervisor
M Fresh Asian Fusion
07.2022 - 10.2023
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Created standard operating procedures to streamline processes across the organization
- Developed strategies to increase efficiency and productivity during shift changes
- Held team members accountable during shift by effectively coaching to improve performance
- Managed store closing and opening procedures to ensure safety and security
- Developed, implemented, and enforced policies and procedures to ensure efficient operations
- Managed inventory levels and minimized loss, following company systems and guidelines
- Enforced safety and sanitation regulations
- Monitored team performance to ensure quality standards were met
Waiter
M Fresh Asian Fusion
07.2017 - 07.2022
- Greeted guests in a friendly and professional manner, taking orders accurately
- Consistently provided an enjoyable dining experience that exceeded customer expectations
- Provided excellent customer service by anticipating guest needs and responding promptly to requests
- Used POS system to document orders, special requests and dietary restrictions
- Memorized frequent customer preferences to build relationships and loyalty
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
Education
Bachelor Of Science (B.S.) - Business Administration Management
University of South Carolina Upstate
Spartanburg, SC08.2023
Skills
- Recruitment
- Hiring and Training
- Scheduling
- Inventory control and record keeping
- Cash management
- P&L management
- Data analysis
- Daily operations/production
- Quality control
Timeline
Unit Manager
Waffle House, Inc.
10.2023 - Current
Shift Supervisor
M Fresh Asian Fusion
07.2022 - 10.2023
Waiter
M Fresh Asian Fusion
07.2017 - 07.2022
Bachelor Of Science (B.S.) - Business Administration Management
University of South Carolina Upstate
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