Reed W Styers Jr
Waterford,MI
Summary
With over 20 years of experience in the restaurant and hospitality industry, I have developed a deep passion for this field, believing it to be my true calling. My extensive background has provided me with a strong understanding of customer service, team management, and operational efficiency. I take great pride in creating memorable experiences for guests and fostering a positive environment for both customers and staff. My commitment to excellence and genuine enjoyment of the work drive me to consistently deliver high-quality service and contribute to the success of any establishment I am a part of.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
Moe’s Southwest Grill
09.2016 - 03.2024
- Managed daily operations for 14 restaurants across 5 states, generating over $20 million in annual revenue.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Built and developed a team consisting of 4 Area Managers, 14 General Managers, and 250 team members.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
General Managing Partner
On the Border Mexican Grill & Cantina
06.2004 - 09.2016
- Started with On the Border as an entry level crew member in May 2004
- Promoted to Manager in June 2006
- Promoted to General Manager in June 2011
- Operated Restaurants in PA, OH, & MI
- Promoted to General Managing Partner in January 2013
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Senior Field Sales Manager & Assistant Branch Manager
Vector Marketing
04.2001 - 05.2004
- Recruited, trained, and developed CUTCO sales representatives
- Was an integral part of 2 top ten Vector Marketing Branch offices.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Skills
- Operational Efficiency
- Operations Oversight
- Strategic planning and execution
- Customer Engagement
- Team Building and Leadership
- Relationship Building
Certification
ServSafe Food Protection Manager Certification
Timeline
Director of Operations
Moe’s Southwest Grill
09.2016 - 03.2024
General Managing Partner
On the Border Mexican Grill & Cantina
06.2004 - 09.2016
Senior Field Sales Manager & Assistant Branch Manager
Vector Marketing
04.2001 - 05.2004
ServSafe Food Protection Manager Certification
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