Summary
Overview
Work History
Education
Skills
Certificationscourses
Languages
Timeline
Generic

Reem Elmatbouly

Dunbar,WV

Summary

I am seeking opportunity with companies to utilize my expertise, capabilities, skills, education and experiences to contribute to the success of innovative projects and drive company growth

Overview

14
14
years of professional experience

Work History

Beauty & Sales Advisor

Sephora at Kohl's
06.2023 - 02.2024
  • Assisting customers with skincare and makeup application
  • Sell and Give advice on the use of different cosmetics and skincare products
  • Providing each customer or client with highly detailed, personalized service to help them meet their beauty and health goals with the best products for their skin and hair
  • Develop and maintain strong client relationships and generated repeat business as Beauty & Sales Advisor at Sephora
  • Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
  • Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively.
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.

Technical Office Manager

View for PVC for windows and doors
11.2020 - 02.2023
  • Managed and coordinated technical projects, ensuring successful completion within specified timelines
  • Developed and implemented efficient office procedures, resulting in enhanced productivity and streamlined operations
  • Hold the responsibility for and management of all design reviews, processes and procedures
  • Manage and lead multi-disciplinary engineering and design review team for project construction
  • Responsible for making pricing lists for the company and the Clients as well
  • Improved customer satisfaction by ensuring seamless communication between the technical department and other business units.

Makeup Artist

Freelancer
09.2017 - 02.2023
  • Skilled in creating various makeup looks such as natural, glam, and avant-garde
  • Proficient in using different makeup brands and products to achieve desired results
  • Extensive experience in high-end bridal makeup application, ensuring brides feel beautiful and confident
  • Skilled in using a variety of makeup techniques, including contouring, highlighting, and color correction
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.

Technical Office Manager

Windoortech
08.2016 - 10.2020
  • Managed and coordinated technical projects, ensuring successful completion within specified timelines
  • Developed and implemented efficient office procedures, resulting in enhanced productivity and streamlined operations
  • Hold the responsibility for and management of all design reviews, processes and procedures
  • Manage and lead multi-disciplinary engineering and design review team for project construction
  • Responsible for making pricing lists for the company and the Clients as well
  • Improved customer satisfaction by ensuring seamless communication between the technical department and other business units.
  • Identified opportunities for process improvements using data analysis techniques, leading to increased operational efficiency and cost savings.
  • Enhanced team productivity through the development of comprehensive training programs for new software applications.

Administrative Assistant to CEO and Payroll Specialist

Alabazia for Real Estate and Construction
09.2015 - 08.2016
  • Managed executive calendar and scheduled meetings, ensured timely preparation of materials
  • Coordinated travel arrangements and handled expense reports for CEO
  • Managed payroll administration, ensuring accurate and timely processing for company employees
  • Assisted in coordinating and planning corporate events, including meetings and conferences
  • Maintained confidential employee records and handled payroll tax filings and compliance
  • Prepared and edited correspondence, presentations, and reports for CEO
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Supervisor

Samsung UK
01.2015 - 05.2015
  • Ensuring the staff are motivated, monitored and measured in line with company targets and performance standards
  • Responsible for making sure that any gaps in performance or quality are quickly identified and addressed
  • Producing accurate reports on team performance for senior managers
  • Teleperformance Egypt
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Emailing and Back Office Representative

Samsung UK
08.2014 - 01.2015
  • Managed and replied to a high volume of customer emails efficiently and professionally
  • Replying to customers complaints professionally and supporting their technical issues
  • Streamlined office processes for improved workflow and increased productivity.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Showcased excellent problem-solving skills while troubleshooting technical issues related to computer software programs or hardware devices used within the office setting.
  • Delivered exceptional service by promptly responding to phone calls and emails from clients and staff members.
  • Expedited document processing to ensure timely delivery of information to relevant parties.

Technical Support

Samsung UK
03.2013 - 08.2014
  • Provided technical support to customers, troubleshooting issues with software and hardware
  • Resolved complex technical problems through phone, email, and remote support channels
  • Collaborated with cross-functional teams to identify and resolve recurring technical issues
  • Enhanced user experience with timely technical support and exceptional customer service.
  • Provided technical support by troubleshooting and resolving software-related issues efficiently.
  • Delivered pre-sales technical support for Windows server and desktop virtualization.
  • Supervised technical support staff service operations and assisted with maintenance advisory.


Customer Service Team Leader

Vodafone UK
06.2012 - 03.2013
  • Company Overview: Vodafone international services UK
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Respond to and resolve escalated issues and unique or complex requests from customers
  • Help connect qualified candidates with competitive employers
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Streamlined team processes for increased efficiency and productivity.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • VIS Egypt

International Advisor (Customer and Technical Support)

Vodafone UK (International Services)
03.2010 - 03.2013
  • Company Overview: Vodafone international services UK
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Help customers with complaints and questions, give customers information about their bills, services and troubleshoots issues with their phones, broadband and Network
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Developed strong relationships with clients through regular communication and excellent customer service.

HR Recruiter

Vodafone UK
02.2012 - 05.2012
  • Company Overview: Vodafone international services UK
  • Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
  • Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
  • A Recruiter acts as a liaison between an employer and applicants for a job, especially for roles that are hard to fill and require a list of special qualifications
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
  • Use databases, advertising and professional network to find people who could be a good match for a job, researching each candidate then talking to them about the opportunity
  • VIS Egypt

Telesales Insurance Agent

Alico Insurance & Financial Services
10.2009 - 02.2010
  • Educated prospective clients about various insurance options available based on their specific circumstances and risk profiles.
  • Collaborated with underwriting department to facilitate policy issuance process, expediting time from sale completion to policy activation.
  • Conducted thorough follow-ups with potential clients to maintain engagement levels, resulting in increased conversion rates from lead to sale.
  • Adhered strictly to all company policies as well as regulatory requirements surrounding privacy protection and disclosure procedures.
  • Navigated through multiple systems simultaneously during calls, providing a seamless experience for clients and maintaining overall call efficiency.

Education

Master of Arts - English Dep. literature

Helwan University
01.2009

High School Diploma -

Gamal AbdelNaser Experimental Language School
01.2005

Skills

  • Customer assistance
  • Computer proficiency
  • Communication Skills
  • Team Work
  • Email Writing
  • Negotiation
  • Active listener
  • Problem Solving Abilities
  • Leadership Experience
  • Attention to details and Multitasking Abilities
  • Adaptability
  • Time Management

Certificationscourses

  • Human Resources Council (Cairo University)
  • Sales & Marketing Certificate (Cairo University)
  • Customer Service Certificate (Cairo University)
  • MS Office Certificate (Helwan University)
  • Makeup Artist Certificate (Shimaa Ismail Makeup Artist)

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary

Timeline

Beauty & Sales Advisor

Sephora at Kohl's
06.2023 - 02.2024

Technical Office Manager

View for PVC for windows and doors
11.2020 - 02.2023

Makeup Artist

Freelancer
09.2017 - 02.2023

Technical Office Manager

Windoortech
08.2016 - 10.2020

Administrative Assistant to CEO and Payroll Specialist

Alabazia for Real Estate and Construction
09.2015 - 08.2016

Supervisor

Samsung UK
01.2015 - 05.2015

Emailing and Back Office Representative

Samsung UK
08.2014 - 01.2015

Technical Support

Samsung UK
03.2013 - 08.2014

Customer Service Team Leader

Vodafone UK
06.2012 - 03.2013

HR Recruiter

Vodafone UK
02.2012 - 05.2012

International Advisor (Customer and Technical Support)

Vodafone UK (International Services)
03.2010 - 03.2013

Telesales Insurance Agent

Alico Insurance & Financial Services
10.2009 - 02.2010

Master of Arts - English Dep. literature

Helwan University

High School Diploma -

Gamal AbdelNaser Experimental Language School

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Reem Elmatbouly