Analice Jones
Atlanta,,GA
Summary
Customer service representative with over 5 years of experience in providing exceptional support that boosts customer satisfaction and strengthens brand reputation. Demonstrates strong conflict resolution abilities and empathetic communication skills. Proven track record in building long-term customer loyalty across various environments including call centers, retail, and sales.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Sephora at Kohl's
Conyers, Georgia
09.2024 - Current
- Delivered personalized beauty consultations to boost client confidence and loyalty.
- Achieved sales targets through effective product promotion, driving revenue growth.
- Collaborated with team members to maintain optimal inventory levels and ensure availability.
- Created a welcoming atmosphere, enhancing customer experience and encouraging repeat visits.
Intake Specialist
Claims Bureau USA
Woburn, Massachusetts
02.2022 - Current
- Facilitated intake calls and provided continuous support for fraud-related claims.
- Collected essential information, answered questions, and navigated clients through next steps.
- Conducted follow-ups to ensure thorough resolution of claims.
Customer Service Representative
Nelnet
Lincoln, Nebraska
12.2023 - 08.2024
- Advised borrowers on repayment plans and addressed payment inquiries via phone and live chat.
- Processed payments and resolved billing disputes to ensure timely financial management.
- Informed borrowers of loan transfers and collections to maintain clear communication.
- Ensured compliance with policies and regulations by providing accurate loan information.
Customer Service Representative
Orkin Pest Control
Atlanta, Georgia
08.2021 - 02.2022
- Managed 60-100 daily calls, ensuring prompt service scheduling and resolution of billing queries.
- Achieved high first-call resolution by empathetically addressing appointment issues.
- Contributed to team sales targets by upselling additional services and seasonal plans.
- Processed service requests and cancellations efficiently using CRM systems.
Volunteer
Magnolia Hospice
Conyers, Georgia
02.2019 - 02.2020
- Managed Facebook and Instagram pages by posting updates and engaging with community members.
- Created virtual flyers for community events to enhance outreach efforts.
- Responded to Facebook reviews and messages with professionalism to uphold a positive online presence.
Education
Bachelor of Science - Criminology
University of West Georgia
Carrollton, Georgia, GA07-2021
Skills
- Microsoft Office
- Zendesk
- Social Media
- IT Support
- Excel
- Avaya
- Live Chat
- Adobe
Timeline
Beauty Advisor
Sephora at Kohl's
09.2024 - Current
Customer Service Representative
Nelnet
12.2023 - 08.2024
Intake Specialist
Claims Bureau USA
02.2022 - Current
Customer Service Representative
Orkin Pest Control
08.2021 - 02.2022
Volunteer
Magnolia Hospice
02.2019 - 02.2020
Bachelor of Science - Criminology
University of West Georgia