Reema Duggal Troiana
Allison Park,PA
Summary
Reema joined the team and established herself with her peers, business partners, and our Risk / Audit partners. Reema and team made great progress in 2020 in closing issues, pushing us to the lowest issue volume since the team has been in existence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Head of Governance and Controls
BNY Mellon
Pittsburgh, PA
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Software Engineer
RMSI
08.2001 - 08.2002
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
Process Improvement Director
PNC Financial Services
Pittsburgh, PA
01.2019 - Current
- Fulfills a critical role addressing and resolving customer-impacting issues throughout Retail Lending operations, with authority over a team of six direct report Portfolio Leads, offering subject matter expertise across multiple areas
- Orchestrates and executes root cause analysis to identify and resolve issues in processes and controls, collaborating with product managers, customer advocate teams, back office personnel, and other stakeholders
- Serves an integral role supporting Retail Lending product portfolios across Auto, Student, Business, Home Equity, Personal and Decisions Management
- Assumes a lead role as the primary point of contact for the senior product leader of each portfolio
- Outstanding results, reducing the number of issues across Retail Lending products from 250 to 105 since 2019, including a process gap fix resulting from an upgrade to a vendor system that was impacting over 100,000 customers
- Innovates and implements internal controls across the product portfolio to safeguard against reoccurrence
- Contributes additional service and expertise leading underwriting for the Paycheck Protection Program during the COVID-19 pandemic, reviewing and arriving at determinations of eligibility for applicants.
Chief Operating Officer
Independent Risk Management, BSA/AML and Sanctions
01.2017 - 01.2019
- Led vision, strategy, and execution for all facets of the BSA/AML and Sanctions department, with the authority to define and deploy business strategies, plans, and procedures to protect the bank from risk
- Served as an invaluable resource for business support to the Technology department for the BSA/AML program, to the Finance department for budget issues, and to the Audit department for risk assessments
- Outstanding results, improving the bank’s risk management to achieve a satisfactory rating from Office for the Comptroller of the Currency within two years
- Developed a framework of controls, processes, and best practices to govern the collection of customer information to achieve compliance with new federal regulations designed to combat money laundering and other financial crimes
- Managed relationships with third-party BSA/AML vendors, working with the Sourcing and Legal departments to onboard five new vendors while in this role
- Introduced new levels of consistency, transparency, and insight into vendor relations
- Worked with Human Resources to build a framework of operational controls, administrative and reporting procedures, and facilitate a recruitment day for the BSA/AML and Sanctions organization.
Program Manager
Shared Services Finance, Program Management Office (PMO)
01.2015 - 01.2017
- Pioneered the launch and continued management of an Enterprise Spend Program, with a focus on directing initiatives to lower costs enterprise-wide through process improvement and increased transparency of expenditures
- Exercised responsibility for managing the discovery effort, identifying savings, building business cases, and forming teams of contributors from multiple lines of business, including Technology, Finance, Sourcing, and Procurement
- Led an End User Computing project that sparked $6MM in run rate savings from the renegotiation of a contract with vendors
- Additionally, created a new hardware process request and recovered unused hardware resources through a series of internal investigations
- Coordinated and led a Telecom Expense Management project that produced $9MM in one-time and run rate savings as well as $18MM in additional forecasted savings from renegotiated contracts with Comcast and Verizon and streamlining of internal processes.
Program Manager
Tech & Ops, Transformation Management Office (TMO)
01.2014 - 01.2015
- Planned and executed innovation initiatives in Tech and Ops that included an Open API project, an Innovation Lab, and an upgrade to an application middleware platform
- Key successes included the management of multiple teams in the development and implementation of open APIs for the company’s first Hackathon participation at Carnegie Mellon University
- Additionally, led the Financial Transparency initiative and the production / distribution of T&O Vision 13 Success Metrics.
Risk Management Leadership Development Program Participant
01.2012 - 01.2014
- Effectively managed the Performance Delivery and Technology Audit Teams in the execution of multiple strategic initiatives
- Established a governance process for the Technology and Operations Committee and oversaw the assessment and selection of a Technology GRC tool
- Recognized for defining an operating plan and capability assessment form that enabled the team to measure progress towards goals
- Created a formal project management methodology to govern internal audit projects
- Facilitated presentations at the General Auditor’s staff meeting on topics that included project planning, scheduling, and managing stakeholder expectations
- Directed the first Mortgage Technology Governance Audit and published the audit report
- Additionally, led the internal audit of the Technology Risk Management Action Plan.
Corporate Risk Project Manager
Risk Management
01.2010 - 01.2012
- Promoted to oversee strategic risk management projects impacting multiple lines of business, managing integrated project meetings with stakeholders that included regulators and senior executives
- Provided project management support for a Residential Real Estate Action Plan Resolution, the creation of a Significant Initiative Approval Process, and for two board-level Enterprise Risk Management (ERM) - Matters Requiring Attention.
Senior Software Engineer
Investment Systems Technology
01.2006 - 01.2010
- Led software engineering initiatives that included the automation of reconciliation between PNC systems and third-party applications, vendor tool implementations, and the implementation of Basel II for the Capital Markets division, including a Counterparty Credit Rating project
- Coordinated the work of an MIS Team for the National City Safekeeping Conversion to PNC Capital Markets and PNC Wealth Management
- Developed and administered a Fixed Income Dashboard, providing status updates to the PNC Capital Markets leadership team.
Senior Software Engineer
FreeMarkets Inc.
08.2002 - 06.2004
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Enhanced software functionality by identifying and resolving complex technical issues.
Senior Software Engineer
Bitarmor
08.2000 - 08.2001
Education
Master of Science Degree in Information Technology Management -
Carnegie Mellon University
05.2008
Master of Computer Applications Degree -
Indira Gandhi National Open University (IGNOU)
2002
Bachelor of Computer Science Degree -
Delhi University
1999
Skills
- Seasoned Governance and Controls leader
- Experienced Regulatory and Audit issues management leader
- Leading Improvements in Efficiency/Productivity
- Identifying Opportunities to Lower Costs
- Experienced in Contract Negotiation
- Building and Leading Strong Teams
- Resolving Issues Across Multiple Product Lines
- Implementing Internal Controls
- Risk control and self assessment
- Confluence and JIRA boards
- ServiceNow
- Collibra
- RSA Archer
- Tableau
- Oracle PeopleSoft
- Microsoft SharePoint
- Ariba Marketplace
- Microsoft Office
Certification
- Certified Project Management Professional (PMP)
- Certified Lean Six Sigma Yellow Belt
- Certified Scrum Master
- ITIL Foundations
Source
Driving significant results in a Fortune 500 environment Accomplished and results-driven Process Improvement leader with expertise in building and leading effective strategies for issues resolution, root cause analysis, program management, and risk management within a Fortune 500 company. Expertise in examining processes and workflows to identify opportunities for improvements in efficiency, productivity, and effectiveness. With PNC Financial Services, directs a team engaged in the resolution of customer-facing issues across the Retail Lending organization. A demonstrated record of success establishing relationships and delivering consistent results in a series of promotions within PNC Financial Services going back several years.
Personal Information
Title: ACCOMPLISHED PROCESS IMPROVEMENT DIRECTOR
Timeline
Head of Governance and Controls
BNY Mellon
06.2022 - Current
Process Improvement Director
PNC Financial Services
01.2019 - Current
Chief Operating Officer
Independent Risk Management, BSA/AML and Sanctions
01.2017 - 01.2019
Program Manager
Shared Services Finance, Program Management Office (PMO)
01.2015 - 01.2017
Program Manager
Tech & Ops, Transformation Management Office (TMO)
01.2014 - 01.2015
Risk Management Leadership Development Program Participant
01.2012 - 01.2014
Corporate Risk Project Manager
Risk Management
01.2010 - 01.2012
Senior Software Engineer
Investment Systems Technology
01.2006 - 01.2010
Senior Software Engineer
FreeMarkets Inc.
08.2002 - 06.2004
Software Engineer
RMSI
08.2001 - 08.2002
Senior Software Engineer
Bitarmor
08.2000 - 08.2001
Master of Science Degree in Information Technology Management -
Carnegie Mellon University
Master of Computer Applications Degree -
Indira Gandhi National Open University (IGNOU)
Bachelor of Computer Science Degree -
Delhi University