Reema Gruenspecht
Fairfax,VA
Summary
Strategic Customer Success and Solutions leader with 15+ years of experience partnering with enterprise organizations—including Fortune 100 companies—to maximize SaaS adoption, customer retention, and business value. Currently manage a portfolio of 32 enterprise customers representing $3.5M in Annual Recurring Revenue while delivering 95%+ Gross Revenue Retention through consultative engagement, executive relationship management, and proactive customer success planning.
Throughout my career, I have served as the trusted advisor between customers and product teams, helping organizations implement complex technology, accelerate adoption, improve operational workflows, and achieve measurable business outcomes. I am experienced in collaborating across Sales, Product, Engineering, Marketing, and Support to influence product strategy, advocate for customer needs, and identify opportunities for growth. I am passionate about leveraging AI, data-driven insights, and customer enablement to build long-term partnerships and deliver exceptional customer experiences.
Overview
18
18
years of professional experience
1
1
Language
Work History
Customer Success Manager II
Dataminr, Inc.
08.2024 - Current
- Manage the post-sale implementation, strategic engagement, and ongoing success of a portfolio of 32 enterprise customers representing $3.5M in Annual Recurring Revenue (ARR), driving customer adoption, value realization, and long-term partnerships.
- Achieved greater than 95% Gross Revenue Retention (GRR) during the 2025 fiscal year by proactively identifying customer risks, developing success plans, and aligning platform capabilities with evolving business objectives.
- Serve as a trusted strategic advisor to Global Security Operations Center (GSOC) leaders, Chief Information Security Officers (CISOs), and executive stakeholders, translating complex technical capabilities into business outcomes and ensuring customers maximize the value of the Dataminr platform.
- Successfully transformed two at-risk enterprise accounts representing more than $500K in Annual Contract Value (ACV) into highly engaged strategic customers by strengthening executive relationships, improving platform adoption, and embedding Dataminr alerts into mission-critical operational workflows.
- Leverage AI-powered tools and workflow automation to streamline operations, enabling 20% more time for proactive customer engagement and strategic initiatives.
- Partner cross-functionally with Sales, Product, Marketing, and Support teams to advocate for customer needs, influence product improvements, identify expansion opportunities, and ensure successful customer outcomes throughout the customer lifecycle.
- Designed and produced a library of 10 customer education videos on Dataminr Pulse for Cyber Risk, generating nearly 300 views and creating scalable onboarding resources that enhanced customer enablement and product adoption.
- Authored the curriculum, scripted, and hosted the Getting Started with Cyber webinar series for customers, prospects, and internal stakeholders. The program attracted 115 registrants and 39 attendees, with 100% of survey respondents agreeing or strongly agreeing that the session met expectations and earning an average satisfaction score of 8.5/10.
- Developed and presented a timely customer webinar on monitoring the evolving Middle East security landscape following the U.S. and Israeli strikes on Iran, resulting in Dataminr’s highest-registered webinar to date and demonstrating thought leadership during a rapidly evolving global event.
Solutions Engineer
Cision, Inc.
03.2021 - 08.2024
- Collaborated with sales teams during each stage of the sales cycle to identify customer needs and recommended solutions for either CisionOne or Brandwatch platforms.
- Participated in regular team meetings with CisionOne and Brandwatch product developers to review pipeline status, share market insights, and strategize new business approaches.
- Partnered with CisionOne product leaders to QA new product features and provide feedback.
- Conducted customized Proof of Concept product demonstrations for existing and potential new customers.
- Identified up-sell opportunities for additional products or services based on client needs analysis.
- Adopted presentation style according to various audience types, from high- level executives to technical experts.
- Maintained expertise on evolving product capabilities and educated customers on new features, roadmap enhancements, and industry best practices.
Enterprise Client Relations Manager
Cision, Inc.
01.2017 - 03.2021
- Awarded President's Club recognition FY 2017 for work including support of AT&T.
- Supported a book of high touch Enterprise clients on CPRE, C3, or NextGen platforms totaling $2.4M ACV.
- Aligned customer product usage with industry best practices.
- Identified and delivered unique solutions to complex customer requirements, resulting in strengthened customer relationships, and clear value recognition tied to customer KPIs.
- Regularly collaborated with sales partners and advocated customer needs/issues cross-departmentally to contribute to renewals, up-sells, and cross-sells.
- Regularly tapped to contribute to special project teams and collaborative efforts across multiple departments.
- Utilized Boolean logic and SQL queries to maximize system efficiency and troubleshoot user requests
- Crafted product training and comprehensive guides to outline the platform differences and nuances.
Training Consultant
Concur Technologies
10.2015 - 12.2016
- Delivered instructor-led and on-site training programs that enabled enterprise customers to successfully adopt and maximize the value of ConcurGov solutions.
- Assessed customer learning needs and developed customized training materials, enhancing product adoption and user proficiency.
- Developed internal enablement programs for account managers and new hires to ensure consistent product knowledge across customer-facing teams.
- Maintained customer-facing documentation, training manuals, videos, and knowledge resources, aligning with evolving platform capabilities and best practices.
Professional Services Consultant, Major Accounts
Cision, Inc.
05.2013 - 10.2015
- Led onboarding, implementation, and training initiatives for more than 300 enterprise public and private sector organizations, ensuring successful adoption of SaaS solutions.
- Guided customers through implementation planning, platform configuration, and tailored best-practice recommendations, enhancing alignment with organizational goals.
- Provided ongoing strategic support to maximize product utilization, driving customer success throughout contract lifecycle.
- Leveraged SQL and Boolean search logic to troubleshoot customer issues and optimize platform performance.
- Collaborated with Product Management and Engineering teams to test new functionality and advocate for customer-driven improvements, influencing product development.
Product Consultant
Cvent, Inc.
07.2009 - 04.2013
- Served as a trusted advisor by providing strategic guidance, product education, and best-practice recommendations to improve customer outcomes.
- Collaborated with cross-functional teams to advance product initiatives, ensure quality assurance, and enhance customer communication.
- Created and updated customer documentation and instructional resources to facilitate product enhancements and promote ongoing user success.
Regional Sales Manager/Coordinator
B.F. Saul Company Hotel Division
06.2008 - 06.2009
- Facilitated strategic sales initiatives for government and corporate clients by negotiating contracts, qualifying business opportunities, and coordinating client engagement activities to enhance client satisfaction.
- Managed responses to Requests for Proposal (RFPs) while supporting long-term customer relationships and business development efforts.
Education
Bachelor of Science - Hospitality And Tourism Management
Virginia Tech
Blacksburg, VA05-2008
Skills
- Customer Adoption and Enablement
- Solution Consulting
- Product Implementation
- Cross-functional Leadership
- Customer Advocacy
- AI-Powered Workflow Optimization
- Program Management
- Upsell & Cross-sell Strategy
- Customer Education
- Business Reviews
Languages
Russian
Elementary
Timeline
Customer Success Manager II
Dataminr, Inc.
08.2024 - Current
Solutions Engineer
Cision, Inc.
03.2021 - 08.2024
Enterprise Client Relations Manager
Cision, Inc.
01.2017 - 03.2021
Training Consultant
Concur Technologies
10.2015 - 12.2016
Professional Services Consultant, Major Accounts
Cision, Inc.
05.2013 - 10.2015
Product Consultant
Cvent, Inc.
07.2009 - 04.2013
Regional Sales Manager/Coordinator
B.F. Saul Company Hotel Division
06.2008 - 06.2009
Bachelor of Science - Hospitality And Tourism Management
Virginia Tech