Reema Hassan
Cypress,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge Supervisor
Hanover company
Houston, TX
03.2023 - Current
- Analyzed data from customer surveys to identify areas for improvement in guest experience quality.
- Managed inventory of supplies necessary for smooth functioning of concierge services.
- Resolved customer complaints in a professional manner.
- Built and maintained productive relationships with employees.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Implemented best practices in response handling techniques for maximum customer satisfaction.
Family Business
Larozycake
Houston, TX
06.2018 - Current
- finances management.
- events 7 exhibitions coordinating.
- sales.
- costumer service.
Dispatcher
BMW & Mercades roadside assist
Houston, TX
07.2022 - 02.2023
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Identified locations and needs of callers to accurately send assistance.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Tracked changes in computer system to keep records current and accurate.
- Investigated and resolved customer and vendor issues to retain business.
- Answered customer requests with information about product availability, shipping information and status updates.
Education
Bachelor of Science - Biomedical Engineering
University of Houston
Houston, TX05-2025
Associate of Science - Associates of Science
Lone Star College System
Spring, TX05-2022
Skills
- Sales
- Office Support
- Business Support
Accomplishments
- 2 NAE grand challenge project.
- 2 user-friendly Apps using matlab.
Certification
- Matlab certified.
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Concierge Supervisor
Hanover company
03.2023 - Current
Dispatcher
BMW & Mercades roadside assist
07.2022 - 02.2023
Family Business
Larozycake
06.2018 - Current
Bachelor of Science - Biomedical Engineering
University of Houston
Associate of Science - Associates of Science
Lone Star College System
- Matlab certified.
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