Veda O'Hanlon
Rochester,MN
Summary
Hardworking BA Environmental Science student with a focus on quality and teamwork. Passionate about public service and community involvement, highlighted through volunteer work. Works well with colleagues, students, and the community to create a diverse, inclusive office and campus. Knowledgeable and experienced, accustomed to working long hours alone to examine sites, assess conditions, and implement plans to improve the variety, health, and balance of ecological areas. Dedicated to applying expertise to support native and non-invasive species. Works well with members of the public, environmental action groups, and government agencies to accomplish goals. Confident and passionate about learning new skills. Ambitious and driven individual, ready and willing to work hard, and learn from professionals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge Supervisor
Hilton
Rochester, MN
12.2023 - Current
- Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
- Made reservations for spa treatments, restaurants and golf tee times.
- Ensured compliance with safety regulations, health codes, and other applicable laws governing hospitality services.
- Collaborated with other departments such as housekeeping or engineering when necessary.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Placed orders for and picked up flowers for guests.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Life Insurance Producer
American Income Life
Coon Rapids, Minnesota
03.2022 - 11.2023
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- Promoted company products and services using upselling and other sales strategies.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
Fertilization Department Manager
Meyer Outdoor Services
Rochester, MN
05.2021 - 12.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
QA Tester
Activision Blizzard
Eden Prairie, MN
05.2020 - 04.2021
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
- Reviewed standard product applications to identify part characteristics relevant to real-world applications in preparation for test design.
Landscape Foreman
Meyer Outdoor Services
Rochester, MN
06.2018 - 05.2020
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawns.
- Operated landscaping equipment with focus on safety and machine longevity.
- Maintained routine landscaping schedules to boost lawn health.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
Hospitality Associate
Kahler Grand Hotel
Rochester, MN
11.2016 - 06.2018
- Identified and resolved customer complaints concerning food or lodging.
- Sourced quality vendors to consistently reach highest care standards.
- Executed event invoicing and provided follow up in collections department.
- Increased customer service ratings significantly through personable service.
- Collaborated with various team members to meet guests' requests.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Offered appropriate reservation options based on expected attendees when coordinating events.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NH10-2026
Life Insurance Producer License - Life Insurance
ExcelSolutions
Online03.2022
GED -
Hawthorne Education Center
08.2017
Skills
- Department Head
- Supply and inventory management
- Training and mentoring
- Issue and conflict resolution
- Landscape equipment knowledge
- Project management
- Administrative skills
- Hospitality services
- Recordkeeping
- Email and telephone decorum
- Correspondence typing
- Insurance Policy Sales
- Time Management
- Policy Renewals
- Service-Oriented
- Clientele Development
- Policy Feature Explanations
- Verbal and Written Communication
- Form Completion and Submission
- Policyholder Communication
- HIPAA Compliance
- Client Interviews
- Policy Changes
- Policy Enforcement
- Strong Leadership
- Guest Relations
Certification
- Licensed Life Insurance Agent for state of Minnesota
- Certified DOT Medical Card (MEC) until 2023
- Commercial Pesticide Application License Certified - A&E
Accomplishments
- Member of The National Society of Leadership and Success (NSLS)
- Presidency List (2023)
- Honors Society Member
Volunteer Work
- Great River Greening volunteer
Timeline
Concierge Supervisor
Hilton
12.2023 - Current
Life Insurance Producer
American Income Life
03.2022 - 11.2023
Fertilization Department Manager
Meyer Outdoor Services
05.2021 - 12.2021
QA Tester
Activision Blizzard
05.2020 - 04.2021
Landscape Foreman
Meyer Outdoor Services
06.2018 - 05.2020
Hospitality Associate
Kahler Grand Hotel
11.2016 - 06.2018
Bachelor of Science - Environmental Science
Southern New Hampshire University
Life Insurance Producer License - Life Insurance
ExcelSolutions
GED -
Hawthorne Education Center
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