Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

Reena Gokal

Valdosta,Georgia

Summary

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Motivated leader with strong organizational and prioritization abilities, attentiveness, and problem-solving skills.


Overview

18
18
years of professional experience

Work History

QA Specialist

NexRep
04.2023 - 09.2023
  • Listened to live and recorded calls and provided feedback
  • Identified calls with poor performance and identified issues to improve workflows.
  • Educated contractors on specific QA standards and confirmed maintenance of standards.
  • Implemented training and coaching for agents
  • Presented internal feedback to management

Certification Specialist

NexRep
02.2023 - 04.2023
  • Received, reviewed and evaluated various documents for certifications.
  • Compiled data from various sources to prepare certifications.
  • Documented class attendance and participation and provided feedback to management.
  • Facilitated certification sessions for new agents contracted to fulfill various roles.

Customer Service Agent - Call Center

NexRep
10.2021 - 09.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Inbound/Outbound agent for potential students for a University
  • Promptly responded to inquiries and requests from prospective students, gathered required information, and connected student to the appropriate department.

Revenue Cycle Specialist

Medical Group
08.2021 - 04.2022
  • Identified and resolved payment issues between patients and providers.
  • Contacted responsible parties for past due debts.
  • Reached out to insurance companies to verify coverage.
  • Balanced and reconciled accounts.
  • Submit claims to insurance companies.
  • Experience with EPIC system
  • Maintained above average KPIs and Metrics

Independent Contractor for Multiple Clients

LiveOps Agent Services, LLC
10.2005 - 04.2022
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
  • Managed customer accounts, general inquiries, and applied payments
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment

Education

LPN Nursing -

Wiregrass Technical College
Valdosta, Georgia

Associate of Science - Pre-Nursing

Georgia Military College
Milledgeville, GA
12.2023

Skills

  • Professionalism
  • Communication skills
  • Time management
  • Leadership skills
  • Proficiency in Microsoft Office 365
  • Administration and Management
  • Project Management
  • Problem-Solving Skills

Licenses

Licensed LPN in the State of Georgia

Timeline

QA Specialist

NexRep
04.2023 - 09.2023

Certification Specialist

NexRep
02.2023 - 04.2023

Customer Service Agent - Call Center

NexRep
10.2021 - 09.2022

Revenue Cycle Specialist

Medical Group
08.2021 - 04.2022

Independent Contractor for Multiple Clients

LiveOps Agent Services, LLC
10.2005 - 04.2022

LPN Nursing -

Wiregrass Technical College

Associate of Science - Pre-Nursing

Georgia Military College
Reena Gokal