Reena Sundaram Pillai
Livermore,CA
Summary
Outcome-driven professional with over 10+ years of experience in strategic leadership, end-to-end portfolio management of over $100Mn, and driving platform safety and integrity. Proven expertise in building cross-functional solutions across operations, technology, and consulting. Seeking a director role to leverage my experience in building a north star capability and strong leadership that will enable organizational growth and operational efficiency through transformation.
Overview
17
17
years of professional experience
Work History
Operations Acct Leadership Sr Manager
Accenture Service Pvt. Ltd.
07.2020 - Current
- Accountable for the operations of a $100M+ portfolio, focusing on client expectation management, financial management, and risk management
- Built enabling account structures and integrated them into internal and client governance
- Managed client expectations, ensuring alignment with contracted work and proactive risk management
- Developed and managed a pipeline of opportunities, negotiating new deals and expanding client relationships
- Achieved incremental revenue growth through proactive pitches, work expansion and renewals with a track record of 40% RFP success.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
Global Operations Delivery Manager
Accenture Service Pvt. Ltd.
03.2016 - 06.2020
- Aligned and drove strategy around process, people, innovation, and client expectations
- Managed financials with a 32.1% CCI
- Accountable for new launches, delivery costs, and client priorities
- Led a 24/7 operations team, ensuring SLAs were met and managed resource transitions efficiently.
Service Delivery Lead
Accenture Service Pvt. Ltd.
12.2011 - 10.2016
- Led global operations for Business Intelligence Delivery, e-retailer Content, and Content Booster services
- Liaised with client stakeholders to identify focus areas and set priorities
- Managed delivery of operational and financial metrics across global centers
- Led regional and global reviews, expansion plans, and transformation needs.
Reporting Production Manager
Accenture Service Pvt. Ltd.
11.2011 - 11.2012
- Coordinated report setup, change management, and delivery for various geographies
- Supported the reporting framework from a technical perspective for issue management.
Team Leader
Accenture Service Pvt. Ltd.
11.2009 - 11.2011
- Managed team performance across sales, capacity, and customer satisfaction
- Handled queries, escalations, and team metrics
- Coordinated onboarding and training for new hires.
Subject Matter Expert
Accenture Service Pvt. Ltd.
07.2007 - 10.2009
- Handled escalations and queries, improving product knowledge within teams
- Managed the Change for Growth Project, enhancing service and increasing revenue.
- Mentored junior team members, contributing to their professional growth and development.
Education
Bachelor of Science in Chemistry -
Ramnarian Ruia College, Mumbai University
Mumbai03.2005
Post Graduate in Marketing Management -
Welignkar's Institute of Management
Mumbai09.2016
Diploma in Human Resource Management -
Welignkar's Institute of Management
Mumbai07.2007
Skills
- Financial Management
- Contract Management
- Decision-Making
- Customer Relationship Management
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Performance Management
- Sales Techniques
- Employee Coaching and Mentoring
- Negotiation and Conflict Resolution
- Budget Management
- Revenue Forecasting
Email Address
reena1485@gmail.com
LinkedIn Profile
www.linkedin.com/in/reena-pillai
Phone Number
+1 669 467 3119
Hobbies and Interests
- Mentoring: Passionate about mentoring young professionals and helping them achieve career goals.
- Backcountry Backpacking: Enjoy hiking and exploring nature.
Timeline
Operations Acct Leadership Sr Manager
Accenture Service Pvt. Ltd.
07.2020 - Current
Global Operations Delivery Manager
Accenture Service Pvt. Ltd.
03.2016 - 06.2020
Service Delivery Lead
Accenture Service Pvt. Ltd.
12.2011 - 10.2016
Reporting Production Manager
Accenture Service Pvt. Ltd.
11.2011 - 11.2012
Team Leader
Accenture Service Pvt. Ltd.
11.2009 - 11.2011
Subject Matter Expert
Accenture Service Pvt. Ltd.
07.2007 - 10.2009
Bachelor of Science in Chemistry -
Ramnarian Ruia College, Mumbai University
Post Graduate in Marketing Management -
Welignkar's Institute of Management
Diploma in Human Resource Management -
Welignkar's Institute of Management
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