REENG YAK
Cary,NC
Summary
IT Support Technician with hands-on experience in desktop support, imaging, software installation, and hardware provisioning. Proven ability to support end users in fast-paced environments using ServiceNow and strong communication skills to guide both technical and non-technical customers. Detail-oriented and dependable in maintaining asset inventories, resolving tickets, and supporting onboarding/offboarding operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT IMAC Technician
RTI International
Research Triangle Park, NC
06.2024 - 05.2025
- Provide daily technical support for imaging, provisioning, and replacing desktops and laptops.
- Track and update hardware asset records and facilitate accurate customer billing through ServiceNow.
- Support onboarding and offboarding efforts by configuring and shipping hardware with required software.
- Install and update software based on internal security and IT standards.
- Collaborate with Tier 3 teams to test Intune policies and provide actionable feedback.
- Troubleshoot issues related to Windows OS, M365, VPN, and remote access tools.
- Assist customers via phone and email, ensuring clear communication regardless of technical expertise.
- Support inventory audits and ensure compliance with asset management procedures.
- Engage in special IT projects and process improvement initiatives.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UTHigh School Diploma -
Fuquay-Varina High School
Fuquay-Varina, NCSkills
- Desktop Support
- Imaging
- Ticket Documentation
- Onboarding Support
- Offboarding Support
- Asset Management
- Inventory Tracking
- Software Installation
- Critical Updates
- VPN
- Remote Desktop
- Intune
- MECM
- M365 Support
- Customer-Facing Technical Assistance
- Intune Process Testing
- Feedback
- Basic Knowledge of Tanium
- Active Directory
- BeyondTrust
Certification
CompTIA A+
Google IT Support
Timeline
IT IMAC Technician
RTI International
06.2024 - 05.2025
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
High School Diploma -
Fuquay-Varina High School
Similar Profiles
Shamaye DixonShamaye Dixon
Field Researcher at RTI International. RTIField Researcher at RTI International. RTI
Chris JewettChris Jewett
Associate Project Director at RTI InternationalAssociate Project Director at RTI International
Casey LardCasey Lard
Senior System Administrator at RTI InternationalSenior System Administrator at RTI International
James HopkinsJames Hopkins
Team Leader/Shift Supervisor at RTI InternationalTeam Leader/Shift Supervisor at RTI International
Dillon MarrDillon Marr
General Manager - North Carolina at Secure Parking USAGeneral Manager - North Carolina at Secure Parking USA