Summary
Overview
Work History
Skills
Websites
Certification
Timeline
Generic

REENU RAI

Edison,NJ

Summary

Accomplished and results-driven Senior Business Analyst with 14+ years of experience across Audit, Assurance, Infrastructure, Healthcare IT, and Network Documentation. Demonstrated expertise in enterprise system upgrades, IT security, network topology, and infrastructure documentation aligned with governance standards. Proven ability to lead cross-functional teams, translate complex business and technical needs into clear solutions, and drive compliance and operational efficiencies. Experienced in managing comprehensive IT documentation frameworks, facilitating architecture reviews, and collaborating across IT, cybersecurity, NOC, and engineering teams. Passionate about continuous improvement, strategic delivery, and empowering business success through clarity and process excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

PricewaterhouseCoopers (PwC)
11.2014 - Current
  • Lead large-scale infrastructure upgrades, platform migrations, and security remediation projects aligned with organizational compliance and enterprise IT strategy.
  • Designed and managed comprehensive IT network documentation, including standards, templates, work instructions, and runbooks, ensuring accuracy, consistency, and compliance with governance frameworks.
  • Partnered with NOC and Engineering teams to create standardized documentation processes and improve handover workflows to operations.
  • Facilitated weekly architecture review meetings; documented outcomes, action items, and maintained alignment with enterprise architectural practices.
  • Oversaw continuous improvement of network documentation models, identifying gaps and driving updates to meet regulatory and operational needs.
  • Drove execution of critical projects such as Citrix Windows 10 upgrades, Google Drive migration, Oracle environment enhancement, and Modern Auth Journey.
  • Translated business and technical requirements into user stories, process maps, and functional specifications.
  • Collaborated across IT, cybersecurity, and business teams to mitigate risk, support Agile ceremonies, and deliver on time and within scope.
  • Delivered end-user training, supported UAT/QA, and managed documentation governance audits to ensure consistency and integrity.

Senior Business Analyst

Health Plan Services (HPH)
06.2013 - 07.2014
  • Supported ACA-compliant exchange platform and FFM integration across multiple states.
  • Managed EDI file submissions, validated 834/820 transactions, and maintained data integrity across systems.
  • Collaborated with internal teams and third-party vendors to define and document business and functional requirements.
  • Authored BRDs/FSDs using implementation and companion guides.
  • Created workflows, use cases, and supported testing/training activities.

Senior Business Analyst

PMSI Inc.
08.2011 - 01.2013
  • Contributed to platform improvements supporting clinical and pharmacy systems in workers' compensation services.
  • Led requirements elicitation, gap analysis, and stakeholder meetings.
  • Managed complete SDLC processes, authored FRS/TRDs, and drove testing support.

Skills

  • Enterprise Infrastructure Upgrades & Operational Support
  • Agile/Scrum & Hybrid Project Methodologies
  • Requirements Gathering & Gap Analysis
  • Security Risk Remediation & Audit Support
  • SDLC Documentation – BRDs, FSDs, Process Flows
  • Cross-functional Team Collaboration
  • Executive-Level Reporting & Stakeholder Communication
  • Tools: ServiceNow, Co-pilot, Chatgpt, Visio, MS Office
  • Project Management, Cloud Computing, Software Testing
  • Stakeholder Engagement, Risk Management, Excellent Communication, Presentation Skills, MS Office (Excel, PowerPoint, Word), JIRA, Visio

Certification

  • IQBBA Certified Business Analyst
  • Associate in Applied Science

Timeline

Senior Business Analyst

PricewaterhouseCoopers (PwC)
11.2014 - Current

Senior Business Analyst

Health Plan Services (HPH)
06.2013 - 07.2014

Senior Business Analyst

PMSI Inc.
08.2011 - 01.2013

Similar Profiles

CREATE PROFILE
REENU RAI