Reese Ashley
Fort Lauderdale
Summary
Dynamic lead bartender with a proven track record in customer service and upselling strategies. Experienced with crafting unique cocktails and creating welcoming bar atmosphere. Utilizes strong leadership skills to manage bar operations and staff effectively. Track record of maintaining high customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Lead Bartender and Shift Supervisor
Arch City Tavern
Columbus, OH
03.2024 - 01.2026
- Supervised daily bar operations, ensuring efficient service and maintaining high-quality standards.
- Trained and mentored junior bartenders on drink preparation and customer service techniques.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Developed unique cocktail recipes, enhancing menu offerings and customer satisfaction.
- Managed inventory levels, ordering supplies to prevent shortages and minimize waste.
- Implemented effective bar systems to streamline workflow and improve service speed.
- Engaged with customers to foster relationships, enhancing overall dining experience at tavern.
Bartender
Townhall
Columbus, OH
09.2022 - 01.2024
- Mixed and served beverages efficiently in high volume setting, ensuring customer satisfaction and repeat business.
- Trained new staff in bartending techniques and customer service best practices.
- Provided excellent customer service through active communication and attentive service.
- Implemented process improvements that reduced wait times during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Server/Special Events Assistant
Due Amici
Columbus, OH
05.2019 - 09.2022
- Crafted innovative cocktail recipes enhancing customer satisfaction and bar reputation.
- Managed inventory levels, reducing waste through accurate forecasting and ordering processes.
- Developed promotional drink specials, increasing sales during peak hours and events.
- Implemented efficient workflows, improving order turnaround times during high-demand periods.
- Resolved customer complaints proactively, fostering a welcoming atmosphere for patrons.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Banquet Server
Heritage Golf Club
Hilliard, OH
05.2018 - 03.2019
- Managed dining area operations, ensuring efficient table turnover and optimal service flow.
- Collaborated with kitchen staff to streamline order processes and minimize errors.
- Implemented upselling techniques to increase overall sales and enhance guest experiences.
- Cultivated warm relationships with regular members of golf club.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with golf club members through genuine hospitality efforts leading to repeat business.
Education
Master of Education - Kinesiology
Bowling Green State University
Bowling Green, OH12-2025
Bachelor of Science - Biology
The Ohio State University
Columbus, OH05-2021
Skills
- Customer service
- Staff management
- Suggestive selling
- Inventory
- Upselling strategies
- Expert mixology
- Menu memorization
- Event coordination
Timeline
Lead Bartender and Shift Supervisor
Arch City Tavern
03.2024 - 01.2026
Bartender
Townhall
09.2022 - 01.2024
Bartender/Server/Special Events Assistant
Due Amici
05.2019 - 09.2022
Server/Banquet Server
Heritage Golf Club
05.2018 - 03.2019
Master of Education - Kinesiology
Bowling Green State University
Bachelor of Science - Biology
The Ohio State University