Reese Boudewyns
White Bear Lake,MN
Summary
Hospitality professional with solid foundation in supporting wait staff and enhancing guest satisfaction. Known for reliability, adaptability, and collaborative approach to achieving service excellence. Skilled in maintaining organization, efficient communication, and delivering prompt assistance. Intense motivation with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waiter's Assistant
Mizu Japanese Restaurant
08.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Provided attentive service and proactively assessed guest needs.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Shift Lead
Nautical Bowls
04.2023 - 07.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
Front of House Employee
Donatellis
02.2021 - 03.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Education
High School Diploma -
White Bear Lake High School
White Bear Lake, MN06.2024
Skills
- Time Management
- Problem-Solving
- Clear Communication
- Problem-solving abilities
- Multitasking
- Reliability
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
Timeline
Waiter's Assistant
Mizu Japanese Restaurant
08.2023 - Current
Shift Lead
Nautical Bowls
04.2023 - 07.2024
Front of House Employee
Donatellis
02.2021 - 03.2023
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
High School Diploma -
White Bear Lake High School
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