Nadia J Martinez Mondragon
Lockport,IL
Summary
Dynamic and dedicated professional with extensive experience at Los Comales and Los Arcos Mexican Grill & Bar. Proven track record in delivering exceptional customer service and managing cash handling with accuracy. Skilled in conflict resolution and menu memorization, consistently enhancing guest satisfaction and loyalty through personalized interactions and efficient service.
Personable Dining Room Attendant with [Number] years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Waiter's Assistant
Los Comales
01.2025 - 08.2025
- Assisted in serving food and beverages, ensuring timely delivery to guests.
- Collaborated with waitstaff to maintain clean and organized dining areas.
- Supported kitchen staff by restocking supplies and preparing ingredients.
- Engaged with customers to provide information on menu items and specials.
- Maintained cleanliness and organization of tables and dining area.
- Learned menu items thoroughly to provide informed recommendations to patrons.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Cashier, Waitress, Host, Busgirl
Los Arcos Mexican Grill & Bar
02.2021 - 07.2025
- Processed customer transactions accurately and efficiently using POS systems.
- Managed cash drawer, ensuring accountability and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices for cash handling.
- Monitored inventory levels, facilitating timely restocking of merchandise as needed.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
GED -
Downers Grove South School
1436 Norfolk St Downers Grove, IL 60517Skills
- Customer service
- Safe food handling
- Time management
- Regulatory compliance
- Table setting
- Menu memorization
- Order taking
- Cash handling
- Table bussing
- Professional appearance
- Menu presentation
- Guest relations
- Accurate money handling
- Order management
- Tableside service
- Decision-making
- Conflict resolution
- Food station setup
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waiter's Assistant
Los Comales
01.2025 - 08.2025
Cashier, Waitress, Host, Busgirl
Los Arcos Mexican Grill & Bar
02.2021 - 07.2025
GED -
Downers Grove South School