Rosa Marlen Olivares (they/Them)
Chicago,IL
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Determined to improve and grow with company values . Strong mind and a hard worker . caring
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Los Comales
Chicago, IL
01.2024 - Current
- Processed credit card transactions accurately and efficiently.
- Provided excellent customer service by helping customers locate items they were looking for.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints in a professional manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Recommended, selected, located, and obtained products to meet customer needs.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Cashier
Miskas Liquors
Chicago, IL
05.2022 - 06.2023
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Janitor
Building Services of America
Chicago, IL
01.2022 - 02.2023
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Sweep, mop and vacuum floors of all areas.
- Empty wastebaskets and trash containers.
- Maintain janitorial supply inventory.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Responded to emergency cleaning requests to meet client expectations.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Operated carpet extractors and floor buffers according to instructions.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
Food Packer
Farmington Foods
Chicago, IL
06.2018 - 07.2021
- Updated records of packaged items into the company database.
- Stacked filled boxes onto pallets for shipping or storage.
- Prepared boxes, bags, and other containers for packing food items.
- Inspected food products to ensure quality and safety standards were met.
- Followed all safety procedures while handling hazardous materials.
- Maintained cleanliness of work area by sweeping and mopping floors.
- Ensured compliance with all health regulations regarding sanitation and hygiene standards.
- Labeled packages with product information such as weight, quantity, or expiration date.
Education
High School Diploma -
Little Village Highshool
3120 S Kostner Ave, Chicago IL07-2017
Skills
- Order coordination
- Guest Services
- Payment Collection
- Customer Complaint Resolution
- Cash Handling
- Customer Service
- Merchandise Restocking
- Customer Satisfaction
- Account Management
- Telephone management
- Positive and professional
- Call Management
- Data Entry
- Product Knowledge
- Data Collection
- Scheduling
- Account updating
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Cashier
Los Comales
01.2024 - Current
Cashier
Miskas Liquors
05.2022 - 06.2023
Janitor
Building Services of America
01.2022 - 02.2023
Food Packer
Farmington Foods
06.2018 - 07.2021
High School Diploma -
Little Village Highshool
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