Shirlene Livingston
Tampa,USA
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill].
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE CASHIER
Wingstop
11.2025 - Current
- Provide outstanding customer service to customers daily.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
Line Cook
Seasons 52
03.2023 - 11.2025
- Prepared high-quality dishes consistently following seasonal menu guidelines.
- Collaborated with kitchen team to maintain efficient workflow during peak service hours.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in training new staff on cooking techniques and kitchen protocols.
- Streamlined food preparation processes, improving overall kitchen efficiency and service speed.
- Mentored junior cooks, fostering skill development and teamwork within the kitchen environment.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated kitchen equipment safely and maintained cleanliness standards.
- Prepared high-quality dishes following seasonal menus and recipes.
PACKAGE HANDLER
Liberty Staffing Services
04.2020 - 03.2023
- Operated material handling equipment to efficiently move packages within warehouse environment.
- Sorted and organized incoming shipments to streamline order fulfillment processes.
- Loaded and unloaded trucks, ensuring accurate inventory management and product placement.
- Conducted quality checks on packaged goods to ensure compliance with company specifications.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
Environmental Specialist
Wyndham Worldwide Corp
05.2021 - 01.2023
- Oversaw accurate record maintenance of guest information, payments, and reservations using hotel management software systems.
- Optimized check-in and check-out processes to enhance guest satisfaction.
- Oversaw cleanliness and organization of front desk areas to enhance company image.
- Welcomed visitors and customers upon arrival, providing assistance and addressing inquiries.
- Enhanced sales initiatives by upselling room amenities and special packages.
- Managed reservation processes through phone, in-person, and computer systems.
- Executed daily task management with strong organizational skills to enhance operational efficiency.
- Addressed guest issues promptly, enhancing overall customer satisfaction.
- Orchestrated collaboration among various departments to ensure seamless guest experiences.
- Managed customer telephone inquiries with promptness and professionalism.
Warehouse Shipping Receiver
MSI
10.2020 - 04.2022
- Received and inspected incoming shipments for accuracy and quality compliance.
- Coordinated with logistics teams to ensure timely dispatch of materials.
- Operated forklifts and pallet jacks to transport goods within the warehouse.
- Maintained organized inventory records using warehouse management systems.
- Streamlined receiving processes to improve overall efficiency and reduce errors.
- Implemented best practices for storage solutions, maximizing space utilization.
- Maintained a clean and organized warehouse environment, ensuring efficient operations and minimizing safety hazards.
- Ensured compliance with OSHA regulations through regular safety training sessions for all staff members.
- Prepared detailed reports on daily activities within the warehouse while highlighting areas for improvement in workflow efficiency.
- Resolved customer issues related to shipping errors, strengthening relationships and ensuring repeat business.
- Reduced order processing time by coordinating with warehouse staff to prioritize tasks effectively.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
CLEANING ASSISTANT
Jan Pro
02.2019 - 05.2020
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques to optimal results.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Managed daily cleaning schedules to ensure operational efficiency across various facilities.
- Conducted regular inspections to ensure compliance with cleanliness standards and safety regulations.
- Mentored junior staff in effective time management strategies, improving task completion rates within deadlines.
- Implemented improved cleaning techniques that increased client satisfaction ratings significantly.
Cleaning Team Leader
Maids in Black
07.2016 - 04.2018
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on best practices and equipment usage.
- Coordinated schedules and resource allocation for optimal team performance.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Collaborated with management to enhance client satisfaction through service improvements.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Increased team productivity through regular evaluations and constructive feedback on individual performance.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Communicated repair needs to maintenance staff.
HOTEL FRONT DESK CLERK
Wyndham Resorts
06.2014 - 03.2016
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Education
Associate of Applied Science - Medical Clinical Lab Assistant
Ultimate Medical Academy Tampa Campus
Tampa, FLHigh School - undefined
Hillsborough High School
Tampa, FL05.1998
Skills
- Retail merchandising
- Basic math skills
- Till counting
- Customer assistance
- Drawer management
- Refund handling
- Product restocking
- Product knowledge
- Refunds and exchanges
- Order taking
- Cash Handling
- Currency counting
- Cash register operation
- Payment collection
- Point of sale operation
- Product and service sales
- Store merchandise stocking
- Purchase assistance
- Guest services
- Customer focusg
- Customer complaint resolution
- Merchandise restocking
- Customer relationship management (CRM)
- Product merchandising
- Product recommendations
- Attention to detail
- Multitasking and organization
- Issue escalation
- Order coordination
- Active listening
- Creative thinking
- Inventory stocking
LANGUAGES
English
Full Professional
Timeline
CUSTOMER SERVICE CASHIER
Wingstop
11.2025 - Current
Line Cook
Seasons 52
03.2023 - 11.2025
Environmental Specialist
Wyndham Worldwide Corp
05.2021 - 01.2023
Warehouse Shipping Receiver
MSI
10.2020 - 04.2022
PACKAGE HANDLER
Liberty Staffing Services
04.2020 - 03.2023
CLEANING ASSISTANT
Jan Pro
02.2019 - 05.2020
Cleaning Team Leader
Maids in Black
07.2016 - 04.2018
HOTEL FRONT DESK CLERK
Wyndham Resorts
06.2014 - 03.2016
High School - undefined
Hillsborough High School
Associate of Applied Science - Medical Clinical Lab Assistant
Ultimate Medical Academy Tampa Campus