Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Overview
6
6
years of professional experience
Work History
Caseworker II
Department of Children, Youth, and Families
02.2025 - Current
Monitored case progress for timely completion and compliance with applicable regulations.
Assessed needs of each client and recommended appropriate services and resources.
Established trusting relationships with clients, fostering open communication and rapport building.
Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Maintained a high level of client confidentiality, following strict guidelines, and recommendations.
Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Conducted home visits to assess the living environment and provided appropriate referrals.
Intern
Noone and Borger, LLC
05.2024 - 08.2024
Attended client meetings to take notes and provide feedback to the attorney handling the case
Participated in internal discussions regarding strategy development for various cases
Reviewed and analyzed legal documents to identify potential issues
Attended court proceedings to observe lawyers' arguments and courtroom procedures
Observed courtroom proceedings and strategy meetings to gain practical legal experience
Sales Associate
Capriotti's Sandwich Shop
08.2022 - 02.2025
Followed state laws and regulations on health and safety compliance
Handled various customer challenges by problem-solving
Greeted customers and provided excellent customer service
Inspected food presentation prior to bagging to ensure it met quality standards
Performed cashier duties such as taking payments, counting money, and making change
Tanning Consultant
Sun Tan City
01.2019 - 01.2022
Resolved customer complaints promptly and professionally following company policy
Provided training to new staff members on proper operation of equipment
Created a welcoming atmosphere in the salon to enhance client experience
Educated customers on the proper use of equipment and safety procedures for tanning beds
Education
BA - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA
12-2024
Skills
Research Skills
Legal writing/documentation
Criminal law knowledge
Proficient in word and excel
Problem-Solving
Team Collaboration
Attention to Detail
Public Speaking
Writing and oral communication
Strong Communication and Interpersonal Skills
Leadership experience
Time management proficiency
Timeline
Caseworker II
Department of Children, Youth, and Families
02.2025 - Current
Intern
Noone and Borger, LLC
05.2024 - 08.2024
Sales Associate
Capriotti's Sandwich Shop
08.2022 - 02.2025
Tanning Consultant
Sun Tan City
01.2019 - 01.2022
BA - Criminal Justice
West Chester University of Pennsylvania
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