Reese Brown
Summary
Hardworking and enthusiastic, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chef/Kitchen Line Cook
The Schoodic Institute
04.2023 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Human Resources Assistant
Wyman's Of Maine
05.2019 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Updated and maintained employee records.
- Processed documentation for employee actions such as new hires and employment verification.
- Maintained and updated office records, both digital and physical.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
Tour Guide, Bookkeeper
Acadia Puffin Cruise
05.2018 - Current
- Guided groups of up to 22 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Customer Service Representative (Temporary)
Wyman's Of Maine
05.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customer service orders promptly to increase customer satisfaction.
Barista
The Paisley Loon
12.2021 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista
Rise N' Grind, Bayside Shop N' Save
08.2021 - 11.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
School Program Staff Member
Maine Seacoast Mission
09.2017 - 04.2020
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Skilled at working independently and collaboratively in a team environment.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Supported and mentored students in developing skills to become successful in community.
Summer Camp Counselor
Maine Seacoast Mission
07.2019 - 07.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Supported children by actively listening and offering encouragement.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
Deckhand
F/V Tricia Clark
06.2016 - 10.2018
- Operated machinery to hoist captured fish onto boats.
- Leveraged nets of various sizes, fishing lines and traps to catch fish.
- Measured catches and released fish that failed to meet jurisdiction's or captain's size requirements.
- Navigated fishing vessel using radar, sonar and global positioning instruments.
- Learned to operate new technology systems and procedures through instruction.
- Troubleshot and repaired equipment and kept fishing vessels clean to maintain machinery in good working order.
Education
No Degree - BS Health Sciences/ Doctor of Pharmacy
Husson University
Bangor, MEBachelor of Science - Conservation Law Enforcement
Unity College
Unity, ME05.2024
High School Diploma -
Narraguagus High School
Harrington, ME06.2020
Skills
- Quality Control
- Anticipating Problems
- Time Management
- ID Verification
- Personnel Records Maintenance
- Computer Literacy
- Process Forms
- Coordinating Training Materials
- Maintaining Employee Records
- Flexible and Adaptable
Certification
- ServSafe Manager Certification
Timeline
Chef/Kitchen Line Cook
The Schoodic Institute
04.2023 - Current
Customer Service Representative (Temporary)
Wyman's Of Maine
05.2022 - 09.2022
Barista
The Paisley Loon
12.2021 - 03.2022
Barista
Rise N' Grind, Bayside Shop N' Save
08.2021 - 11.2021
Summer Camp Counselor
Maine Seacoast Mission
07.2019 - 07.2019
Human Resources Assistant
Wyman's Of Maine
05.2019 - Current
Tour Guide, Bookkeeper
Acadia Puffin Cruise
05.2018 - Current
School Program Staff Member
Maine Seacoast Mission
09.2017 - 04.2020
Deckhand
F/V Tricia Clark
06.2016 - 10.2018
No Degree - BS Health Sciences/ Doctor of Pharmacy
Husson University
Bachelor of Science - Conservation Law Enforcement
Unity College
High School Diploma -
Narraguagus High School
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