Stock Market
Hi, I’m
Reese Galloway
Gastonia,North Carolina
The secret of success is to do the common thing uncommonly well.
John D. Rockefeller Jr.
Summary
Customer Support Super Hero with a diverse background in retail, education, and startups. Willing to do whatever it takes to help the company succeed. Positive and disciplined specialist with top-notch interpersonal skills.
Overview
9
years of professional experience
Work History
Amazon CLT4Charlotte, NC
Fulfillment Associate/Training Ambassador
06.2020 - 08.2022
Job overview
- Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
- Organized re-certification and refresher courses on-schedule according to legal requirements and company policy.
- Monitored day-to-day activities of Amazon company and employees, noting areas needing improvement and implementing plans for rectification.
Mann Hummel DixonGastonia, NC
Production Lead
12.2019 - 05.2020
Job overview
- Trained workers in proper operation, calibration and maintenance of production line equipment.
- Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
Independent Contractor - Self EmployedCharlotte, NC
Online ESL Instructor
11.2017 - 08.2019
Job overview
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Personalized instruction based on needs, interests and capabilities of individual students.
Candy Virgin Hair CoLos Angeles, CA
Co-Founder
02.2014 - 10.2017
Job overview
- Studied beauty market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Little Black BagLos Angeles, CA
Customer Support Specialist
08.2013 - 02.2014
Job overview
- Made sales calls weekly to existing and new customers for business growth.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
FreedomPopCulver City, CA
Technical Support Engineer
04.2013 - 07.2013
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Wittlebee.comCulver City, CA
Customer Support Specialist
09.2012 - 01.2013
Job overview
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor Of Arts from Psychology
02.2020
University Overview
- GPA 3.8
Skills
- Virtual Learning Management
- User Experience
- Customer Service Excellence
- Upbeat and Positive Personality
- Upselling Products and Services
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- E-Commerce
- Microsoft Office
- Google Drive
- Salesforce Software
- Flexible & Adaptable
- Online Chat Support
- Team Member Development
- Performance Goals
- Digital Currency
- Market Conditions
Websites
Interests
Martial Arts
Psychology
Gardening
Travel
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Fulfillment Associate/Training Ambassador
Amazon CLT4
06.2020 - 08.2022
Production Lead
Mann Hummel Dixon
12.2019 - 05.2020
Online ESL Instructor
Independent Contractor - Self Employed
11.2017 - 08.2019
Co-Founder
Candy Virgin Hair Co
02.2014 - 10.2017
Customer Support Specialist
Little Black Bag
08.2013 - 02.2014
Technical Support Engineer
FreedomPop
04.2013 - 07.2013
Customer Support Specialist
Wittlebee.com
09.2012 - 01.2013
Grand Canyon University
Bachelor Of Arts from Psychology
Similar Profiles
TRALYN CARRTRALYN CARR
Stower at Amazon CLT4Stower at Amazon CLT4
Ozzie DaysOzzie Days
Process Assistant - Quality at Amazon CLT4Process Assistant - Quality at Amazon CLT4
RICOT PICOTRICOT PICOT
Warehouse Worker at Amazon Clt4Warehouse Worker at Amazon Clt4