Reese Houser
Reno,United States
Summary
Accomplished Operation's Supervisor with a proven track record at Wild Island Family Adventure Park, enhancing team productivity and ensuring swimmer safety. Skilled in staff supervision, customer service, and proficient in Microsoft Word & Excel. Demonstrated success in employee development and performance monitoring, fostering a positive and efficient work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operation's Supervisor
Wild Island Family Adventure Park
08.2024 - 09.2024
- I was in charge of opening and closing water park to begin and end work day.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Lead Lifeguard
Wild Island Family Adventure Park
07.2023 - 08.2024
- Enhanced team productivity by providing ongoing training and development opportunities.
- Assisted in training life guards in how to perform there duties responsibly and safely.
- Made myself available for all new employees to help assist with any questions or problems they may have had.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Lifeguard
Wild Island Family Adventure Park
05.2021 - 07.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support. Also trained on how to use a A.E.D. machine properly.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns by providing helpful information,
- Started lifeguarding in the shallow end and quickly advanced to lifeguarding the deep end of the water park.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Damonte Ranch High School
Reno, NV06.2024
Skills
Performance monitoring
Team Training
Employee Development
Customer Relations
Customer Service
Goal Setting
Task Delegation
Staff Supervision
General Knowledge in Micorsoft word & Excel
Accomplishments
While I was in school I competed for over 10yrs in Cheerleading where I learned about working as a team to accomplish many team goals as well as individual goals where as a team we competed in and won numerous competitions all over nevada and California.
Certification
- Certified in CPR Training - 2021-present
- Received my C.T.E's in Theater tech and work place readiness
references
references provided on request.
Timeline
Operation's Supervisor
Wild Island Family Adventure Park
08.2024 - 09.2024
Operations Lead Lifeguard
Wild Island Family Adventure Park
07.2023 - 08.2024
Lifeguard
Wild Island Family Adventure Park
05.2021 - 07.2023
- Certified in CPR Training - 2021-present
- Received my C.T.E's in Theater tech and work place readiness
High School Diploma -
Damonte Ranch High School
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