Reese Koltermann
Schertz
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Starbucks and Dunkin' Brands. Proven ability to enhance guest satisfaction through exceptional service and teamwork. Skilled in cash handling and maintaining cleanliness, ensuring operational efficiency while fostering a welcoming atmosphere. Committed to delivering high-quality experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
09.2024 - Current
- Monitored inventory levels, restocking supplies as needed to ensure operational efficiency.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Collaborated with team members to enhance overall customer experience during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Lifeguard
Schlitterbahn Waterpark New Braunfels
05.2023 - 09.2024
- Monitored pool areas to ensure guest safety and adherence to facility regulations.
- Conducted regular safety drills to enhance emergency response preparedness among staff.
- Provided first aid and CPR assistance as needed, ensuring quick resolution of medical incidents.
- Trained new lifeguards on safety protocols and operational procedures, enhancing team effectiveness.
Barista
Dunkin' Brands
05.2023 - 08.2024
- Prepared and served high-quality coffee beverages according to standardized recipes.
- Operated espresso machines and coffee brewing equipment efficiently.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new team members on beverage preparation techniques.
- Maintained a clean and organized workspace for optimal productivity and safety.
Front of House Employee
Bread Box
01.2022 - 03.2023
- Delivered exceptional customer service to enhance guest satisfaction and experience.
- Assisted in training new front of house staff on operational procedures and customer interaction standards.
- Coordinated daily front of house activities to ensure efficient workflow and timely service delivery.
- Maintained cleanliness and organization of dining areas to create welcoming environment for patrons.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Exceptional customer service
Timeline
Barista
Starbucks
09.2024 - Current
Lifeguard
Schlitterbahn Waterpark New Braunfels
05.2023 - 09.2024
Barista
Dunkin' Brands
05.2023 - 08.2024
Front of House Employee
Bread Box
01.2022 - 03.2023
High School Diploma -
Samuel Clemens High School