Reese Lawton
Rockford,IL
Summary
Detail-oriented professional with over 6 years in operations management, ensuring compliance with regulations and maintaining accurate documentation in high-volume environments. Recognized for leadership in training teams and delivering quality service under pressure, committed to enhancing operational efficiency and customer satisfaction.
Overview
1
1
Certificate
7
7
years of professional experience
Work History
Bartender / Barback
Hard Rock Casino
Rockford, IL
03.2024 - Current
- Enforce strict compliance with state regulations, Illinois Gaming Board standards, and internal operating procedures in a high-volume environment.
- Learned and executed complex recipes, service specifications, and POS system protocols to ensure seamless service.
- Addressed customer inquiries with professionalism, leveraging thorough knowledge of service rules and standards.
- Maintained organized, standardized workspace, enhancing operational precision and accuracy during fast-paced shifts.
Shift Leader
Jersey Mike's
Machesney Park, IL
01.2020 - 03.2024
- Supervised shift operations to ensure high product quality, compliance with safety standards, and efficient workflow execution.
- Executed daily record-keeping and data logging by reconciling tills and tracking metrics on POS system.
- Resolved operational and order discrepancies promptly, escalating key issues to management.
- Recognized by management as Employee of the Month 8 times over 5 years for consistent accuracy, leadership, and attention to detail.
Shift Leader
Yumberry
Machesney Park, IL
07.2019 - 12.2019
- Managed end-to-end shift activities, ensuring efficient cash handling, accurate inventory prep, and exceptional customer service.
- Ensured strict adherence to sanitation standards and operational checklists, resulting in consistent high-quality outputs.
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels and placed orders to maintain stock availability.
Education
Associate of Arts -
Rock Valley College
Rockford, IL05-2022
High School Diploma -
Harlem High School
Machesney Park, IL05-2020
Skills
- Cocktail preparation
- Point of sale management
- POS system proficiency
- Service quality management
- Compliance enforcement
- Inventory management
- Record management
- Team supervision
- Analytical thinking
Certification
Illinois Gaming Board License, BASSET Certified, Food Handler Certified
Timeline
Bartender / Barback
Hard Rock Casino
03.2024 - Current
Shift Leader
Jersey Mike's
01.2020 - 03.2024
Shift Leader
Yumberry
07.2019 - 12.2019
Associate of Arts -
Rock Valley College
High School Diploma -
Harlem High School