Trained servers on order management, food service quality and how to build rapport with guests.
Supervised a team of servers to consistently succeed in customer service and efficiency.
Handled customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Proactively communicated with servers to coordinate workflows and monitor service for dining rooms with up to 100 residents
Demonstrated compassion working alongside independent living and assisted living community residents.
Waitstaff
Vinwood Caterers
10.2023 - Current
Provided friendly, courteous service to create memorable moments for guests.
Served appetizers, delivered entrees, and refilled beverages for 50-150 guests.
Utilized proper food handling techniques to establish safety and quality of food served.
Volunteer Side Walker
Windrush Theraputic Horse Farm
01.2023 - 04.2023
Provided physical and emotional assistance and ensured the safety and well-being of 1 specific adolescent rider throughout each session over a 4 month period.
Collaborated with therapeutic riding instructors to support the individual with physical, emotional, and cognitive challenges during horseback riding sessions.
Engaged in training sessions to enhance skills related to therapeutic horseback riding and participant support.
Assisted in maintaining a positive and inclusive environment for clients and their families.
Conducted research alongside CEO for a new clientele demographic.
Front Counter Associate
Cherry Street Fish Market
05.2017 - 05.2019
Greeted customers with a smile and provided helpful suggestions.
Managed multiple tasks in high-volume environment.
Cut filets of various types of fish to customer specifications and answered questions about specialty products.
Monitored fish inventory in display cases, restocking with fresh products when needed.
Concierge and Memory Care Vibrant Living Assistant at Brightview Senior LivingConcierge and Memory Care Vibrant Living Assistant at Brightview Senior Living