Reese Mucha
Germantown,WI
Summary
Dynamic and personable leader with proven skills in customer service and team management, worked at Latitude Cafe and Robert's Frozen Custard. Excelled in creating personalized customer experiences, enhancing the work place through attention to detail and a deep understanding of the job. Demonstrates exceptional organizational abilities and a commitment to excellence, ensuring seamless operations and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Barista
Latitude Cafe
06.2023 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Worked in kitchen to make food orders for customers.
- Baked various items for the bakery.
- Took orders and made drinks in Drive-Thru.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Counted cash at the end of the night.
- Managed employees, ensured everything was done with perfection.
Cashier
Robert's Frozen Custard
10.2021 - 06.2023
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Welcomed customers and helped them with their needs.
- Took customers' orders, answered questions.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Addressed customer needs and made product recommendations to increase sales.
- Resolved problems with orders quickly and offered refund or replacement.
- Scooped custard, created sundaes and shakes/smoothies.
- Took orders through Drive-Thru
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Restocked, took care of dishes, cleaned bathrooms, wiped tables and swept lobby, great attention to detail.
Education
No Degree -
Kettle Moraine Lutheran High School
Jackson, WI05-2026
Skills
- Leader
- Personable and friendly
- Organized
- Determined
- Hard-working
- Punctual
- Good listener
- Good at taking criticism
- Dependable
Timeline
Barista
Latitude Cafe
06.2023 - Current
Cashier
Robert's Frozen Custard
10.2021 - 06.2023
No Degree -
Kettle Moraine Lutheran High School
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