Reese Norris
Clearwater,FL
Summary
Motivated and enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with barista and customer service experience with a collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Shift Leader
The Blend Coffee 6 LLC
Clearwater, FL
06.2024 - 05.2026
- Supervised coffee shop shifts at The Blend Coffee 6 LLC.
- Opened and closed espresso bar, registers, and service areas.
- Trained new team members on drinks, service, and cleanup.
- Monitored cash drawer and daily store procedures to ensure accuracy and compliance.
- Resolved guest concerns with calm, friendly communication.
- Led team members to uphold productivity and deliver consistent customer service.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained optimal inventory to reduce shortages and improve service efficiency. by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
Team Member
Target
Clearwater, Florida
10.2022 - 05.2024
- Make drinks — coffee, espresso drinks, Refreshers, Frappuccinos, etc.
- Prepare and serve food — pastries, breakfast items, sandwiches, and snacks.
- Operate the register — encourage guests to sign up for Target circle, take orders, process payments, and handle Target/Starbucks promotions.
- Clean and sanitize — counters, equipment, floors, sinks, tables, and the beverage area.
- Stock supplies — cups, lids, syrups, coffee, milk, food, and other inventory.
- Restock and rotate products — including checking dates and maintaining proper food storage.
- Inventory tasks — receive shipments, count supplies, and report shortages.
- Customer service — answer questions, handle complaints, and create a welcoming environment.
Barista
Hilton
Clearwater Beach, Florida
05.2019 - 07.2022
- Prepared specialty coffee beverages following Hilton brand standards
- Greeted guests and took custom drink orders
- Operated POS system for beverage and pastry sales
Education
Bachelor of Science - Interdisciplinary Social Science
University of South Florida
Tampa, FL 09.2023 - 09.2026
Associate of Arts -
St. Petersburg College
Clearwater, FL 08.2017 - 05.2019
Skills
- Experience training staff on food and safety standards
- 7 years of customer service experience
- Cash handling and register operations
- Microsoft Office certification
Timeline
Shift Leader
The Blend Coffee 6 LLC
06.2024 - 05.2026
Bachelor of Science - Interdisciplinary Social Science
University of South Florida
09.2023 - 09.2026
Team Member
Target
10.2022 - 05.2024
Barista
Hilton
05.2019 - 07.2022
Associate of Arts -
St. Petersburg College
08.2017 - 05.2019