Reese Radloff
De Pere,WI
Summary
Versatile employee with background in technological troubleshooting, writing and documenting processes accessibly for all audiences, customer service in multiple capacities, communication and collaborating with various levels of employees, working in high-stress environments, and completing work thoughtfully and effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Endpoint Content Writer
UWGB Information Technology - Endpoint Team
01.2023 - Current
- Assist Endpoint team with documenting, updating, and recording procedures in Sharepoint, Word, Teams, and UWGB's KB system
- Use UWGB's KB System to create KB articles with troubleshooting steps for Apple computers, various software, and Endpoint practices
- Assist with Surplussing dozens of iMacs and MacBooks and record computer information in Excel and Sharepoint
- Assisted with taking back plates off four MacBooks and removed their motherboards
GBIT Service Desk Student Analyst
UWGB Information Technology
09.2022 - 12.2023
- Assisted UWGB students, staff, and faculty with a multitude of technological problems via email, phone calls, and in-person communication
- Collaborated with other GBIT student employees and full-time staff to resolve technological issues and introduce new procedures and software to UWGB members
- Consistently learned new software and procedures and maintained their performance accuracy under UWGB policy
- Worked in two ticketing systems to view hundreds of active technological issues within UWGB
- Lead other GBIT Student Analysts and made final decisions before escalating tickets as a Tier III GBIT Service Desk Student Analyst
- Assisted with interviews for new GBIT Service Desk Student Analysts
Kitchen Prep and Customer Service
Scott's Subs
08.2017 - 08.2022
- Prepped and refilled supplies for sub and pizza-making
- Made hundreds of subs and pizza in high volumes and under strict time restraints
- Maintained a clean, hygienic kitchen workspace by sweeping, sanitizing, consistently doing dishes, and taking out trash
- Interacted with customers via online ordering, phone calls, and in-person communication
- Contributed to a productive team environment through effective communication, quick problem-solving, and collaboration with staff members
- Family-owned business
Education
Certificate - Music Production
Northeast Wisconsin Technical College (NWTC)
Green Bay, WI05.2022
High School Diploma -
West De Pere Highschool
De Pere, WI05.2021
Skills
- Editing skills
- User experience understanding
- Effective writing
- Deadline Management
- Microsoft Office
- Clear Communication
- Grammar Comprehension
- Keyword optimization
Certification
"Designing Accessible Resources" Faculty and Staff Badge
Timeline
Endpoint Content Writer
UWGB Information Technology - Endpoint Team
01.2023 - Current
GBIT Service Desk Student Analyst
UWGB Information Technology
09.2022 - 12.2023
Kitchen Prep and Customer Service
Scott's Subs
08.2017 - 08.2022
Certificate - Music Production
Northeast Wisconsin Technical College (NWTC)
High School Diploma -
West De Pere Highschool
"Designing Accessible Resources" Faculty and Staff Badge
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