Summary
Overview
Work History
Education
Skills
Timeline
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Reese Rogers

Denver,CO

Summary

Dedicated and vigilant professional with over 5 years of combined experience in security and customer service. Proven expertise in fostering exceptional client relationships, resolving conflicts, and ensuring safety protocols through strategic problem-solving and team leadership. Military background as a paratrooper has instilled strong discipline, punctuality, and crisis management skills, enabling effective human capital oversight across diverse cultures and high-stakes environments. Eager to leverage these skills to enhance organizational performance, reliability, and client satisfaction.

Overview

6
6
years of professional experience

Work History

Armed Security Guard

Citadel Security
Denver, CO
01.2023 - 09.2024
  • Monitored security sites to ensure adherence to safety protocols and efficient operations.
  • Oversaw patrolling, emphasizing proactive conflict resolution and exceptional customer service.
  • Implemented best practices for customer service, handling inquiries and complaints efficiently.
  • Collaborated with teams to innovate security measures, resolving inquiries weekly.
  • Communicated high service level expectations to maintain positive client relationships.
  • Achieved strategic safety goals through effective team development and operational coordination.

Technology Manager & Customer Representative

Youtube
, Remote
01.2019 - 06.2023
  • Filmed, edited, and reviewed diverse video content to ensure quality and engagement.
  • Resolved inquiries efficiently, addressing complaints with care to meet performance milestones.
  • Established rapport with customers by assessing product and service needs.
  • Provided technical support to enhance user experience and satisfaction.

Paratrooper

Israeli Defense Forces
, Israel
04.2020 - 06.2022
  • Trained and executed duties as a paratrooper, including tactical and weapons training, surveillance, and supervising subordinate staff.
  • Oversaw the welfare of soldiers and supervised teams in high-pressure environments, emphasizing discipline, punctuality, and conflict resolution to ensure mission success.
  • Answered necessary calls and responded to inquiries, maintaining secure and efficient operations.

Education

Bachelor of Arts - Applied Psychology

Arizona State University
Tempe, AZ
04-2026

Skills

  • Conflict resolution
  • Customer service
  • Team leadership
  • Effective communication
  • Crisis Management
  • Discipline & Punctuality
  • Management
  • Technical Proficiency

Timeline

Armed Security Guard

Citadel Security
01.2023 - 09.2024

Paratrooper

Israeli Defense Forces
04.2020 - 06.2022

Technology Manager & Customer Representative

Youtube
01.2019 - 06.2023

Bachelor of Arts - Applied Psychology

Arizona State University