REEYA M. UPADHYAY
Sugar Land,TX
Summary
Results-oriented servant leader with 9 years of experience in project management, elevating team performance, maximizing customer value, and driving organizational success while using Agile Methodologies and the Scrum framework in a healthcare and scrum environment. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Scrum Master
Oncology RN • U.T. MD Anderson Cancer Center
02.2022 - Current
- Served as a strategic liaison between patients and the primary team, leverage data analytics to identify trends and facilitate effective communication and collaboration, resulting in improved patient outcomes
- Facilitated Scrum ceremonies such as daily standup meetings, sprint review and planning, and retrospective meetings, resulting in increased team collaboration and a more Lean-agile approach to patient care
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Performed risk analysis as well as managed care for patients undergoing various therapies and procedures, from admission to discharge, adhering to research protocols.
Product Owner/Business Analyst • Private Contractor
04.2020 - Current
- Implemented user interface designs and created wireframes and mockups to connect information structure of site and present design ideas to clients
- Coached and oversaw personnel to achieve performance and quality targets and developed effective improvement plans in alignment with goals and specifications
- Gathered, organized, and input information into digital database
- Created and managed project plans, timelines, and budgets
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and identify impediments.
Sr. Health Information Systems Analyst
CVS/Pharmacy
12.2017 - 01.2022
- Actively participated in continuous improvement initiatives, conducted root cause analysis, and implemented process enhancements to minimize errors and maximize efficiency
- Fostered a collaborative and inclusive work environment, promoting open communication, cross- training opportunities, and knowledge sharing among team members
- Utilized project management tools to manage inventory audits and supply orders, product availability, and proactively address stock shortages, demonstrating keen analytical thinking and a commitment to process optimization
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Project Coordinator
Prairie View Student Nurses Association
09.2019 - 12.2021
- Utilized Scrum to coordinate events and provide personalized support and value to an organizational group
- Organized volunteer events and fundraisers using JIRA, demonstrating my ability to manage complex projects and track progress effectively
- Prepared meeting agendas and minutes for distribution and record keeping
- Facilitated workshops to collect project requirements and user feedback
- Led and coached a team to encourage agility and productivity, driving community-focused outcomes.
Lead Project Manager
Rizwan Ghumro Studios
02.2017 - 05.2021
- Implemented agile principles and frameworks, such as Scrum or Kanban, to streamline photography workflows, improve collaboration, and meet project deadlines effectively
- Facilitated and led regular sprint planning/retrospective sessions and stand-up meetings to foster transparent communication, track progress, and address any potential roadblocks
- Demonstrated strong problem-solving skills by addressing challenges proactively, finding creative solutions, and optimizing workflows to enhance overall project efficiency and client satisfaction
- Supervised multiple complex projects from start through delivery by prioritizing needs and delegating assignments
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Data Migration Specialist
Faizunnisa Anwar MD Family Practice
07.2015 - 05.2017
- Demonstrated exceptional organization skills, managing patient records, insurance information, and administrative tasks in an agile manner, ensuring accurate and timely documentation
- Collected patient and client documents and information upon referral and made changes in file format then migrate data to create and update physical records and digital files to maintain current, accurate, and compliant documentation within the storage system
- Implemented agile tools, such as Kanban boards or electronic scheduling systems, to track patient appointments, manage workflow, and facilitate efficient patient check-in and check-out processes
- Employed a customer-centric approach and effectively communicated with patients, withholding patient confidentiality while handling personal, medical, and insurance information, demonstrating integrity and respect for patients' rights
- Performed risk analysis, offered technical support, and troubleshot issues to enhance office productivity.
Education
Bachelor of Science - Nursing
Prairie View A & M University
Master of Science - Information Technology Management
Western Governors University
02.2024
Skills
- Software Development Life Cycle (SDLC)
- Kanban, JIRA, Miro, Trello, Moqups
- MS Project, Excel
- EMR Systems (Epic, Cerner)
- Sprint Planning
- Problem-Solving
- Cross-Functional Collaboration
- Backlog Management
- Agile Scrum
- Continuous Improvement
Affiliations
Professional Scrum Master (PSM I; Equivalent to CSM) - Scrum.org
Google Certificates: Project Management - Google Careers
Registered Nurse (RN) - Texas State Board of Nursing
Certified Pharmacy Technician (CPhT) - Texas State Board of Pharmacy
Advanced Cardiac Life Support (ACLS) - American Heart Association
Basic Life Support (BLS) - American Heart Association
Certification
- IAPM - Certified Junior Project Manager
Timeline
Sr. Scrum Master
Oncology RN • U.T. MD Anderson Cancer Center
02.2022 - Current
Product Owner/Business Analyst • Private Contractor
04.2020 - Current
Project Coordinator
Prairie View Student Nurses Association
09.2019 - 12.2021
Sr. Health Information Systems Analyst
CVS/Pharmacy
12.2017 - 01.2022
Lead Project Manager
Rizwan Ghumro Studios
02.2017 - 05.2021
Data Migration Specialist
Faizunnisa Anwar MD Family Practice
07.2015 - 05.2017
Bachelor of Science - Nursing
Prairie View A & M University
Master of Science - Information Technology Management
Western Governors University
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