REG WEBSTER
Carlsbad,CA
Summary
Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Experienced in managing Healthcare operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets.
Diplomatic in resolving disputes and coordinating diverse teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Regional Director of Operations
Evergreen Healthcare
01.2023 - 07.2023
- Provided oversight of case management direction, education and training and financial guidance to leaders
- Oversight of multiple facilities in Northern and Central Valley increasing patient numbers which increased revenue by creating strategies that fit with company's vision and mission.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Increased company growth through collaboration with sales and marketing departments managing over 35 calls per day increasing sales by 10%.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Maintained consistent growth in revenue, contribution margin, operating profit and EBITDA.
- Set team and individual KPIs and provided regular, actionable feedback.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Assisted in recruiting, hiring and training of team members.
- Defined, implemented, and revised operational policies and guidelines
- Mentored and coached team members to foster productive and engaging work environment
- Assisted in recruiting, hiring and training of team members
Senior Executive Director
Brookdale
04.2017 - 12.2022
- Provided exceptional counseling, case management direction, education and training to diverse patient base in 120 bed SNF, and 400 home health patients
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
- Updated and maintained sales membership database on consistent basis
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Drove strategic improvements to enhance operational and organizational efficiencies resulting in ZERO deficiency State surveys
- Exercised appropriate cost control to meet multi-million-dollar budgets
- Evaluated service contracts and collaborated with legal counsel on negotiated acquisitions
- Maintains P&L and shoulders corporate fiscal responsibility and exceeded NOI budget
- Developed business plans to evaluate new business acquisitions
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment
- Built relationships with donors, government officials and other organizations to secure funding and support for organization
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Education
MBA—Masters - Business Administration, Emphasis in Finance
University of Phoenix
Phoenix, AZBS—Bachelor of Science - Healthcare Administration
Southern Illinois University Carbondale
Carbondale, ILSkills
- Excellent with increasing product lines to increase revenue
- Excellent communication skills with focus on team building and customer relationships
- Outstanding organizational and multitasking, and problem-solving abilities
- Operations management specialist in business and strategic planning
- Management Team Leadership
- Partnership Development
- Operational Analysis
- Customer Support
- Revenue Growth
- Strategic Partnership
- Leadership and People Development
- P&L Responsibility
- Financial Management
- People and Culture
- Operational Efficiency
- Budget Preparation
Timeline
Senior Regional Director of Operations
Evergreen Healthcare
01.2023 - 07.2023
Senior Executive Director
Brookdale
04.2017 - 12.2022
MBA—Masters - Business Administration, Emphasis in Finance
University of Phoenix
BS—Bachelor of Science - Healthcare Administration
Southern Illinois University Carbondale
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