Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Dwyer

Farmington ,MN

Summary

Accomplished Senior Regional Director of Operations at Lifespark, adept in operations management and team leadership. Expertise in driving revenue growth, enhancing customer satisfaction, and leading strategic planning initiatives. Demonstrated success in fostering innovation and achieving significant improvements in financial performance and efficiency across multiple locations. Proven track record in staff training and development, ensuring organizational excellence.

Overview

18
18
years of professional experience

Work History

Senior Regional Director of Operations

Lifespark
03.2021 - Current
  • Oversight of overall promotion of Lifespark Vision, Mission and values as well as delivery of quality care, employee relations, hiring , financial performance, revenue growth, profitability, controlling expense, meeting or exceeding company goals and cash collections.
  • Oversight of Environmental team leads and ensuring our TELS program is in compliance.
  • Work alongside Core Ecosystem teams within Lifespark to define and meet all goals as well as streamline practices.
  • Oversee region-wide compliance initiatives, ensuring adherence to company policies and industry regulations.
  • Work cooperatively with the communities management staff and consultants in developing and working a business plan that focuses on all aspects of the facility operations, including setting priorities and job assignments.

Regional Director of Operations

Lifespark
10.2006 - 03.2021
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key leaders to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.

Executive Director

Tealwood Management
10.2006 - 01.2016
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with Corporate Leadership providing regular updates on organizational progress and soliciting their expertise when needed.
  • Led overall operations of Assisted Living
  • Opened and supported several buildings in different aspects of the role from Financial Director to Marketing and Executive Director.

Education

Associate of Business - Business

Dakota County Technical College
Rosemount, MN
2021

Skills

Staff Training and Development

Operations Management

Innovation and Creativity

Customer Satisfaction

Performance reporting

Business Development

Budget Development

Business Forecasting

Teamwork and Collaboration

Customer Service

Team Leadership

Managing Operations and Efficiency

Strategic Planning

Preventive Maintenance

Process Improvement

Budget Management

Financial Management

Revenue Forecasting

Accomplishments

  • 18 years with the company in 2024
  • Demonstrates our Core Values of SHINE
  • Demonstrates Retention of Key leaders
  • Demonstrates key interpersonal skills
  • Achieves strong financials month over month , consistent increase in Cash flow trends, census and overall bottom lines
  • Demonstrates support of all company initiatives
  • Empowers leaders to lead


Timeline

Senior Regional Director of Operations

Lifespark
03.2021 - Current

Regional Director of Operations

Lifespark
10.2006 - 03.2021

Executive Director

Tealwood Management
10.2006 - 01.2016

Associate of Business - Business

Dakota County Technical College

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Nicole Dwyer