Detail-oriented team player with strong analytical skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and governance.
Overview
3
3
years of professional experience
Work History
Performance Improvement Specialist/Data Analyst
WVU Medicine Camden Clark Medical Center
01.2022 - Current
Collaborate with key stakeholders to identify data needs for projects ranging from departmental performance improvement to corporate level projects.
Develop customized reports to summarize and present data in visually appealing format.
Identify patterns and trends in large data sets and provide actionable insights.
Create dashboards to monitor and track key performance indicators.
Develop and implement data governance policies and procedures.
Simultaneously manage multiple data sets while assuring accurate, up-to-date results and trends to facilitate performance improvement
Medical Scribe- Hematology/Oncology
WVU Medicine Camden Clark Medical Center
09.2020 - 01.2022
Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Accompanied physicians through day in fast-paced, stressful environments.
Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Communicated with other medical staff and personnel to obtain additional patient information.
Collaborated with team members to share knowledge and keep workflow moving smoothly.
Maintained accurate and complete medical records to comply with regulations and standards.
Education
Bachelor of Science - Health Informatics And Information Management
West Virginia University
Morgantown, West Virginia
05.2020
Skills
Data Collection and Analysis
Report Building
EPIC (Inpatient and Outpatient)
Time Management
Attention to Detail
Verbal and Written Communication
Organization
Visual Presentation
Microsoft Office Suite
Lean Six Sigma White Belt
Timeline
Performance Improvement Specialist/Data Analyst
WVU Medicine Camden Clark Medical Center
01.2022 - Current
Medical Scribe- Hematology/Oncology
WVU Medicine Camden Clark Medical Center
09.2020 - 01.2022
Bachelor of Science - Health Informatics And Information Management
<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company