Regan Hussong
Fort Worth
Summary
Proactive professional with 10 years of experience in Residential Real Estate and Mortgage lending. I am a mortgage professional with extensive knowledge in the entire fulfillment process from origination to closing. My service leadership attitude allows me to provide the best possible experience for any team member I support. My goal is to provide the highest level of service with a positive attitude while continuing to expand my knowledge base.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Service First Mortgage Company
06.2023 - Current
- Oversaw daily operations to streamline workflow and enhance team productivity.
- Implemented process improvements resulting in increased efficiency, reduced latency in closing and created processes allowing loan closings in 7-10 days.
- Mentored team members, fostering skill development and promoting a collaborative environment.
- Facilitated collaboration among teams and departments to achieve closing deadlines.
- Diagnosed and resolved various issues with loans from application through closing.
- Sustained comprehensive understanding of all agency guidelines to educate loan officers and operations team members.
Certified Residential Appraiser/Appraiser Trainee
Integrity Valuations
02.2021 - Current
- Collected and analyzed relevant data to identify real estate market trends.
- Obtained county land values and sales information about nearby properties to aid in the establishment of property values.
- Identified ownership of each piece of taxable property.
- Searched public records for transactions such as sales, leases and assessments.
- Inspected properties, considered factors such as market value, location costs to determine appraisal value.
Regional Operations Manager
Sun West Mortgage Company
05.2019 - 09.2020
- Coordinated a transition with SWMC management of 90 LOs and 25 Ops Staff
- Oversaw a pipeline of 40mm or 150-200 units
- Resolved underwriting, loan structuring, condition resolution and technology escalation issues.
- Created SOPs for the entire group to follow and assist in quality assurance
- Maintained 15-20 day closing turn times
Operations Coordinator
Operations Coordinator
09.2017 - 05.2019
- Managed a help desk that assisted in troubleshooting Ops Issues for 50 LOs and 17 Ops staff
- Assisted management with building out the LOS and creating SOPs for new products
- Troubleshooting issues with technology, AUS and Underwriting Guidelines
- Coordinated with management on specific implementation of updates to process and procedure for the retail market space
- Worked with market leaders to ensure on time closings for a pipeline of 15mm (70-80 units)
- Trained all new hires to the team
Loan Officer Assistant
Cendera Funding
08.2016 - 08.2017
- Assisted LO with upfront qualification, borrower documents and initial disclosures
- Coordinated with Processor, LO and Borrower for documents upon conditional approval
- Stewarded files with Processor LO and Borrower from initial application through Closing
- Assisted in troubleshooting any loan level issues with borrower, LO and processor
Office Coordinator
Coldwell Banker
05.2013 - 08.2015
- Process new contracts for accuracy and compliance with TREC rules and corporate policy.
- Coordinate with title companies and agents to create and deliver accurate Commission Disbursement Forms
Asset Management Operations Coordinator
Asset Manager Operations Coordinator
05.2010 - 05.2012
- Coordinated between all department heads and executive management on initiatives and projects for distressed asset portfolios
- Managed and inventoried all incoming, outgoing, and stored documents to ensure compliance and client standards were followed
- Worked with sub-servicer on special projects including, but not limited to title curative work, default resolution, loan origination initiatives and invoicing
Education
Real Estate Valuations
Tarrant County Community College
Fort WorthSkills
- Operational excellence
- Forecasting
- Documentation
- Valuation Knowledge
- Agency Guideline Expertise
- Operations management
Accomplishments
Certified Residential Real Estate Appraiser License Number: 1361429-CR
Certification
TALCB Certified Residential Real Estate Appraiser TX 1342691 R
Timeline
Operations Team Lead
Service First Mortgage Company
06.2023 - Current
Certified Residential Appraiser/Appraiser Trainee
Integrity Valuations
02.2021 - Current
Regional Operations Manager
Sun West Mortgage Company
05.2019 - 09.2020
Operations Coordinator
Operations Coordinator
09.2017 - 05.2019
Loan Officer Assistant
Cendera Funding
08.2016 - 08.2017
Office Coordinator
Coldwell Banker
05.2013 - 08.2015
Asset Management Operations Coordinator
Asset Manager Operations Coordinator
05.2010 - 05.2012
Real Estate Valuations
Tarrant County Community College