Regan Johnson
Bellflower,CA
Summary
Dedicated Customer support professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Cargo Office Agent
Wfs Worldwide Flight Services
Los Angeles, CA
09.2021 - 11.2021
- Prepares all flight documents; interfaces with U.S
- Customs
- Prepares all import and export documentation; and accepts/distributes cargo in accordance with the applicable air carrier and Department of Transportation (DOT) regulations
- Complies with lists of customers for use as sales leads
- Solicits orders or talks with customers to complete sales
- Quotes prices and terms and prepares sales contracts for orders obtained
Security Professional
Securitas Security Services
Downey, CA
12.2020 - 07.2021
- Maintain a safe and secure environment for our clients by actively monitoring the premises
- Preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area
- Frequently provide customer service and information to a client’s employees and customers
- Answer heavy inbound calls from hospital personnel for assistance
Security Professional
Allied Universal Security Services
Santa Monica, CA
12.2019 - 07.2020
- Perform scheduled and random checks of designated areas throughout the facility to check for any security breaches
- Utilize the company’s guest policies to issue guest passes and make sure that each guest is accompanied by an employee before entering the facility
- Assist the maintenance staff in securing an area during a maintenance emergency
- Collaborate with other members of the corporate security team to ensure that the facility is safe at all times
Cashier
Grocery Outlet
Lakewood, CA
03.2018 - 06.2019
- Greet every customer with a smile and a warm welcome to encourage repeat business
- Clarify customers’ questions regarding merchandise
- Aid new cashiers with troubleshooting customers’ problems and making age-restricted transactions
Cashier
Chick Fil-A
Long Beach, CA
05.2017 - 05.2018
- Maintained high standards of customer service during high volume, fast-paced operations
- Provided consistent excellent guest service and heartfelt hospitality
- Upheld all food safety procedures according to company policies and health and sanitation regulations
- Operated the drive-through window and sales register quickly and efficiently
Team Member
Harkin’s Theater
Cerritos, CA
04.2016 - 08.2017
- Greeted guests with a positive attitude
- Pursued opportunities to upsell and add on additional merchandise
- Cleaned auditoriums, sold and prepared concession items in a timely manner
Education
Diploma - General Studies
Downey High School
Downey, CA06.2015
Associate Degree - Business Administration
Compton College
Skills
- Observant
- Customer service
- Goal-oriented
- Time management
- Detail oriented
- Proactive Self-Starter
- Proficiency in Microsoft Office and G Suite
- Excellent Attention to Detail
- Ability to Work Independently
Timeline
Cargo Office Agent
Wfs Worldwide Flight Services
09.2021 - 11.2021
Security Professional
Securitas Security Services
12.2020 - 07.2021
Security Professional
Allied Universal Security Services
12.2019 - 07.2020
Cashier
Grocery Outlet
03.2018 - 06.2019
Cashier
Chick Fil-A
05.2017 - 05.2018
Team Member
Harkin’s Theater
04.2016 - 08.2017
Diploma - General Studies
Downey High School
Associate Degree - Business Administration
Compton College
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